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What You’ll Do:
- Manage and empower your team of up to 12 Customer Onboarding Specialists in a remote environment
- Drive results from your team by consistently meeting or exceeding activation targets
- Monitor key metrics and report on team performance and KPIs, including achievement of activation goals
What You’ve Done:
- Demonstrated track record of successfully coaching and mentoring team members to achieve outstanding results
- Proven 2+ years of experience in customer-facing roles and customer onboarding, specifically focused on SaaS applications and B2B technology-based products or services
- Exceptional communication, organization, time management, and emotional intelligence skills
Brightwheel
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. They are a three-time Cloud 100 company backed by top investors including Addition, Bessemer, Emerson Collective and have a passionate, talented, and customer-focused team.