Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Design the Onboarding Roadmap: Own and refine the customer journey, creating a standardized, world-class experience that ensures every practice is set up for long-term success.
Optimize Time to Value (TTV): Constantly analyze and improve the speed to conversion, reducing the time between a customer signing a contract and successfully running their first live day on Archy.
Lead & Develop a High-Performing Team: Provide coaching, feedback, and performance management while supporting the ongoing growth and development of Onboarding Managers.
Archy is revolutionizing the dental practice management space, giving dental providers cutting-edge software that allows them to do what they do best while handling the more technical sides of running their practice business. They are seeking a strategic, data-driven Head of Customer Onboarding and Success to lead their Customer Experience team's implementation efforts.
Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Own onboarding processes, documentation quality, and success planning
Review calls and provide actionable feedback
Manage a small portfolio of high-impact customers
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.
Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
Grubhub, part of Wonder, champions restaurants from coast to coast and aims to strengthen their roots within communities. They feature hundreds of thousands of merchants in over 4,000 cities nationwide and are known for their innovative technology in online food ordering.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
Serve as the primary point of contact for management level inquiries and customer support escalations.
Monitor team and department health, contributing to strategic team development.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform. They empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth and support a global and growing community of over 2 million businesses.
Support the development, organization, and improvement of digital apps, customer-facing technology, platforms and tools used across the business.
Assist in gathering requirements, defining project tasks, and maintaining project timelines under guidance from senior team members.
Drive the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutions
WSH is the parent company for leading brands operating in the catering and hospitality sectors. They operate in diverse sectors, including public spaces, workspaces, and education, with a central support office providing various services to the group companies, each retaining its own personality across catering and hospitality markets.
Responsible for successful, on-time completion of client onboarding projects
Leads internal teams to execute client onboarding processes and tasks
Develops and drives onboarding project risk mitigation
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
Drive renewal and expansion strategy to maximize net revenue retention and minimize churn.
EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.
Own the onboarding program end-to-end, managing the full lifecycle from content creation to measurement.
Deliver cohort-based onboarding experiences through interactive workshops and role plays.
Measure and continuously improve onboarding effectiveness using leading and lagging indicators.
Temporal is an open-source programming model that simplifies code and enhances application reliability. They aim to be the reliable foundation of every developer’s toolbox. They value curiosity, drive, collaboration, and genuineness, fostering a culture of innovation and impact.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Roadmap Ownership: Own the strategic roadmap for customer activation and retention, identifying customer journey friction points and implementing automated, scalable solutions to deliver better outcomes.
End-to-End Initiative Management: Drive programs from idea to execution by collaborating with Leadership and cross-functional partners including Analytics, Marketing, Product, and Systems Operations.
Operational Optimization: Embed with customer-facing teams to audit workflows, tooling, and data collection, developing clear assessments to improve their efficacy.
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. They are a three-time Cloud 100 company backed by top investors and have a passionate, talented, and customer-focused team that embodies their Leadership Principles in their work and culture.
North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Lead and develop a team of SDRs, owning ramp, performance management, and long-term growth.
Build and run the team's daily operating rhythm, including standups, 1:1s, pipeline reviews, and call coaching.
Create and maintain a structured coaching program that helps reps develop core selling skills and hit targets consistently.
Rally is a User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Backed by investors including Y Combinator, Stage 2 Capital, and Canapi Ventures, Rally is growing quickly as more companies recognize that continuous research is a competitive advantage.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.