Remote Customer service Jobs • Canada

The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.

The Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience. This individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.