Our Customer Content Services team consists of supportive and goal-driven professionals. In this role, editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Editors are the primary point of contact for our clients throughout the distribution process. PR Newswire supports editors through career progression and personal growth opportunities.

As a Customer Experience Representative, you will be the first point of contact for Poppy & Peonies customers, ensuring they have a positive and memorable experience with the brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels. This role is crucial in maintaining the high standards of customer service.

The Customer Success Manager (CSM) will play a vital role in ensuring our customers achieve their goals and realize the full value of their investment in our platform. They are responsible for building strong, trusted relationships with customers, ensuring they realize maximum value from Sparrow’s products and services.

You’ll focus on reviewing customer interactions across email, phone, and messaging to assess solution effectiveness, technical accuracy, tone and empathy, and adherence to policies and procedures and will play an active role in developing and refining quality control processes. You'll use data and quality insights to spot trends, recommend improvements, and help strengthen our support team’s effectiveness.

As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. You will ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution. You will also troubleshoot customer concerns and serve as a customer advocate within Everbridge.

As a Customer Support Associate, provide technical support for our accounting, commissions, and reporting platform. Assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences. You will serve as the primary point of contact for members, assisting them in navigating Cleo's services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with Cleo's members.

You'll be supporting utility and CCA partners across the US and Canada as they launch and grow residential EV charging programs. Resolving any issues EV drivers face via phone, email or chat support as they participate in utility programs related to charging, data collection and incentive administration. Please note this role will include evening and weekend support.