Manage medium-risk delinquent accounts to identify appropriate collections strategies.
Communicate with customers to explain payment options and build trusting relationships.
Collaborate with internal teams to resolve complex account situations and minimize financial losses.
This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.
Handle inbound and outbound customer communications regarding insurance policies, billing, and policy changes.
Use active listening and empathy to resolve customer issues and identify cross-selling opportunities.
Maintain accurate records and ensure compliance while working remotely within a structured environment.
The company is an insurance provider offering products and services that help individuals and families protect what matters most. It fosters an inclusive, respectful workplace and values employees for their qualifications, contributions, and abilities.
Handle inbound calls and chats from members with questions about their Benefit Amount and plan benefits.
Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
Build rapport with members by listening carefully and meeting them where they are.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible for everyone. Their team consists of passionate individuals from backgrounds including tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system.