Own the recipient support experience across Emergency Cash programs, designing systems and leading the call center function.
Build and maintain standardized operating procedures, quality standards, and playbooks for consistent recipient support.
Partner with Product and Engineering to improve technology and oversee AI-powered support systems.
GiveDirectly delivers cash transfers directly to people living in poverty. They have delivered over $1B to 2+ million people across 15 countries since 2011, with a candid, analytical, and non-hierarchical culture.
Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.
Lead a nationwide field technical service organization to drive service performance and customer satisfaction.
Develop and execute strategic service objectives that align with commercial priorities and business growth.
Manage the service P&L, ensuring profitability and sustainable revenue growth.
The company provides advanced diagnostic technologies to healthcare customers across North America. It is a large, mission-driven organization with a focus on innovation and improving healthcare outcomes.