Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Lead structured Accelerator programs from discovery through measurement, including defining outcomes, establishing baselines, and documenting results.
Guide customers on best practices for using the GitLab platform, including Git workflows, CI/CD, and DevSecOps adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and satisfaction through ongoing strategic and technical engagement.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.