Partner with our customers, turning desired positive business outcomes into actionable objectives. Know the GitLab platform, best practices, and use cases to guide the customer. Understand the customer journey and guide them on future adoption. Act as the GitLab liaison for questions, issues, or escalations. Collaborate with GitLab Support, Product Management, or other teams as needed. Own a book of assigned customers, increasing adoption, ensuring retention and growth, and overall customer satisfaction. Remain up-to-date on GitLab releases.