As a Senior Member Navigator (Labs) you will ensure that members are supported at every stage of their journey, removing non-clinical barriers to care by identifying resources and helping members navigate the healthcare system.
The Tech Touch Customer Success Manager (CSM) will lead the design, launch, and execution of a net-new, reactive-only support and monitoring initiative. This role combines scaled customer engagement with strategic account oversight and is ideal for someone who thrives at the intersection of technology, customer experience, and operational excellence. This role is uniquely positioned to shape how we deliver value to customers.