Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. They have over 190 health systems and over 1,200 hospitals and centers across 49 states relying on their award-winning products.
Identify new opportunities within existing accounts.
Deliver solutions in a fast-paced SaaS environment.
TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and opportunities for better patient care. They are a high-growth SaaS company backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, valuing collaboration and simple, innovative solutions.
Be the project manager for program launch tasks and manage multifaceted programs with device partners, clients and internal teams.
Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients.
Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients and contribute to shaping program design.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They have a casual environment, the flexibility to set your own schedule, and offer opportunity for growth and development within the role.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of solutions
Assist with challenging client requests or issue escalations
Infuse has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining their team means becoming part of a supportive community that celebrates every success and encourages continuous improvement.
Partner with customers to ensure effective onboarding and set strategies.
Train clients on maximizing the product suite and collaborate with support teams.
Identify upsell opportunities and ensure value is understood at an executive level.
Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.
Research and evaluate new market opportunities, identifying customer needs and aligning them with Eleos Health solutions.
Build and maintain a robust pipeline of qualified business opportunities.
Manage the full sales cycle, from prospecting and demoing to contract negotiation and closing.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their vital work. They are a dynamic, high-growth company redefining healthcare delivery.
Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. They offer a way to move business data to Microsoft 365 and help organizations stay in control once their data is migrated.
Support Client Experience team and client needs to include reporting, data, budgets.
Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
Unlock Health is a full-service marketing communication agency grounded in technology and built for healthcare, integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to align brand, marketing, technology, and revenue strategy.
Responsible for maintaining and growing relationships with small to medium sized clients.
Ability to manage and execute relevant activities across multiple accounts throughout their contract lifecycle.
Collaborate with client to execute on goals and KPIs.
Wealth.com is the industry’s leading estate planning platform, empowering more than 1,000 wealth management firms to modernize the delivery of estate planning guidance to their clients. We cultivate a collaborative and supportive environment, fostering innovation and making Wealth.com a truly enjoyable workplace.
Win new accounts to meet and exceed revenue and profit targets.
Be responsible for consultative solution selling, listening to customer needs, and articulating the value proposition.
Build strong partnerships at the senior leadership level of prospect organizations.
Momentus is an industry-leading event and venue management software provider serving thousands of customers in over 50 countries. They offer a comprehensive platform with leading-edge SaaS technology, providing a 360 view of their business and helping them cut costs, save time, and increase revenue.
Manage a book of business in a SaaS or Tech Customer Success role.
Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
Guide customers through their lifecycle through email, webinars, and customized sessions.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
Wing is redefining the future of work for companies worldwide! They are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Conduct outreach to both cold and warm inbound leads.
Execute Documo’s sales processes and methodology.
Consistently achieve and exceed revenue and performance targets.
Documo helps businesses digitize and streamline their document workflows with a B2B SaaS platform. They're a fast-growing company that values strong culture, prioritizes customer success and design excellence, and invests in top talent.
Develop and nurture relationships with selected accounts.
Be a trusted advisor and expert in DemandFactor offerings.
Manage documentation and address options and integrations from proposal to delivery.
DemandFactor focuses on building strong customer relationships and ensuring clients have a great experience with successful campaigns. They foster growth through excellent campaign leads and great customer service.
Own a book of up to 150 strategically valuable Array+ clients
Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
Provide proactive communication to clients about changes to the Array+ product
Array is a financial innovation platform helping digital brands, financial institutions, and fintechs launch consumer products faster. As a remote-first company, they are focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
Manage, retain and expand relationships with assigned clients.
Deliver business results to drive high client retention and expansion.
Act as the voice of the client, advocating for their requests and feedback.
Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.