Remote Customer service Jobs · German

• Support users with back pain via phone, email, or chat, empathetically guiding them through digital therapy.
• Diligently document patient data and coordinate with doctors and insurance companies on billing and coverage.
• Resolve technical issues, provide regular reports, and share insights with the team to improve the service.

Sword is an AI healthcare company pioneering AI-native care programs for musculoskeletal and other health issues, aiming to heal billions. Backed by 59 clinical studies, 43 patents, and over $500 million from leading investors, it serves more than 1 million members across three continents with a culture of innovation and clinical excellence.

• Review, organize, and curate video content across categories, genres, and family-oriented programming areas.
• Audit content assets and metadata to identify quality issues and apply corrections.
• Analyze audience behavior and content performance to support programming decisions.

Our partner is a global media company focused on digital video content for families and younger audiences. They operate with a remote team emphasizing quality, accuracy, and collaboration.