Remote Customer service Jobs • Outlook

The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone. Maintain high service level standards by meeting or exceeding all service level metrics. Showcase a strong aptitude in quality decision making skills by demonstrating the ability to make sound decisions. Contribute to the development of STCU's culture.

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries. Makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality.