In this role, you will leverage your deep payroll and tax knowledge to navigate complex support scenarios, deliver accurate solutions, and build lasting relationships through exceptional service. The Payroll Support Specialist will work across teams to ensure a high level of service for all partners by tackling support requests, solving hard problems, being a source of calm and confidence, knowing when to pick up the phone, escalating wisely and delivering personalized service.

Toku seeks a Senior Manager of Customer Success to lead efforts in building exceptional customer experiences while driving process improvements and client retention. You’ll own client relationships end-to-end, ensure operational excellence in payroll and benefits delivery, and help scale the customer success function.