Remote Customer service Jobs · Problem-Solving

• Manage a portfolio of school and school district accounts to ensure product adoption and retention.
• Build trusted client relationships through proactive account management and training coordination.
• Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.

The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.

• Engage members through inbound and outbound calls to encourage participation in care management programs.
• Complete non-clinical assessments and identify health risks, care needs, and opportunities for clinical follow-up.
• Help members schedule healthcare appointments and connect with appropriate resources and benefits.

This company provides care management support services to help members improve their health and well-being. They operate as a fast-paced remote call center environment with a focus on compassionate service and structured processes.