Join a team consistently recognized for achievements and culture. As a Bilingual Customer Support Specialist, you will manage new and existing claims, ensuring smooth and accurate processing. Problem-solving skills, a passion for helping people, and a team-oriented attitude are key to success in this fast-paced role. Help serve customers, own every interaction, do the right thing, and deliver exceptional results.
The Field Billing Manager will be the face of Heartflow in supporting our customer’s administration and billing professionals to ensure they can successfully bill and collect reimbursement on FFRct claims. He/she will collaborate with Heartflow’s Marketing team to create relevant educational material and educate and support our Sales team on coding and billing concerns, including attending sales calls at customer sites. This position will be a remote position with up to 30% travel throughout the US required.
The Patient Engagement Specialist provides service for inbound pharmacy phone calls and places outbound patient refill calls, assisting patients through the entire refill process. This role involves responding to patient requests, supporting health systems, checking prescription statuses, and helping pharmacies adjudicate electronic claims. They act as a point of contact between patients, pharmacy staff, clinical providers, and internal areas.
Manage a team of Customer Support Specialists handling complex projects and customer concerns, interfacing with regulators, customers, sales, and operations to ensure smooth waste acceptance and disposal. You will also be responsible for working with sales representatives on pricing, scheduling and transportation issues, monitoring calls, and recommending approaches to provide customers with exceptional service.