We are seeking a Care Coordinator to support patients who need mental health care outside of our platform. You’ll serve as a key connector between Rula patients, their providers, and external healthcare organizations- ensuring smooth transitions to the right level of care. You'll play a critical role in helping patients navigate complex care decisions, while maintaining empathy and professionalism in all communications.
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This position processes medical record requests efficiently, ensuring accuracy and top-quality customer service. The role requires safeguarding patient privacy, ensuring authorized access to medical information, and compliance with requests, company policy, and HIPAA regulations. This intermediate-level position requires at least 1 year of related HIM experience.