Process, log, and respond to inbound medical record requests from clients, insurers, attorneys, and other valid requesters within required timeframes.
Review and validate authorizations, subpoenas, and records for release to ensure HIPAA and state privacy compliance.
Collaborate with teammates on chart audits and serve as a resource on ROI and records questions.
Grow is a mental health platform connecting providers, payors, and patients through a three-sided marketplace to make care more effective and accessible. It has raised over $328M, reached a $3B valuation, and offers a mission-driven culture where everyone drives meaningful work.
Serve as the eClinicalWorks expert, migrating scheduling workflows and managing patient records with HIPAA compliance.
Deliver concierge patient coordination via phone, text, and email, guiding new patients through onboarding.
Handle practice operations including cash-pay billing, appointment logs, and administrative support.
Assist World is a remote-first staffing firm that matches virtual assistants with clients across various industries. The company offers a supportive, tracker-free work environment with incentives like birthday and testimonial bonuses.
Reviews requestor information to determine records to be released in accordance with HIPAA guidelines.
Answers phone calls and processes requests from physician offices, logging them into the ROI On-Line database.
Scans medical records, handles cash payments when needed, and complies with site facility policies.
MRO provides Release of Information (ROI) services for patient medical records requests across the United States. They are proud of the culture they create for employees and offer an outstanding work environment.
Process Release of Information (ROI) requests by reviewing requestor information and accessing patient data from EHR systems.
Respond to phone, email, and secure message inquiries and transmit medical records securely via eFax or electronic delivery.
Log, upload, and index medical records in Exchange Manager while following HIPAA and MRO policies.
MRO provides release of information (ROI) services for healthcare clients, processing requests for patient medical records. The company employs people across the U.S. and prides itself on an outstanding work environment and culture.
Complete administrative tasks for medical staff, including data entry, faxing, scheduling, and record collection.
Maintain and update patient medical records, entering vital signs and uploading documents into the EMR.
Coordinate care with outside providers and work cross-functionally to ensure outstanding patient support.
Equip is the leading virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company with a passionate, diverse team, and was named one of the most influential companies of 2023.
Manage referral workflows from intake through closure, ensuring accurate and efficient progress.
Coordinate the full prior authorization lifecycle including submission, tracking, follow-up, and appeals.
Facilitate patient scheduling and care coordination across providers, clinics, specialists, and payers.
Indigenous Pact is committed to improving access to quality healthcare services through innovative, patient-centered care coordination. They are an equal opportunity employer dedicated to fostering an inclusive and barrier-free work environment.
Obtain medical records from providers in a timely and accurate manner.
Communicate with medical offices, hospitals, and labs to gather relevant records.
Manage case documentation and provide updates to members throughout the process.
Included Health delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. It is on a mission to raise the standard of healthcare, offering care guidance, advocacy, and personalized virtual and in-person care.
Schedules patient visits, testing, procedures, and surgeries for referrals, ensuring timely and accurate coordination.
Verifies insurance, demographic, and eligibility information and ensures referral and authorization requirements are met.
Provides high-level customer service to patients, visitors, clinical staff, and colleagues, maintaining confidential information.
Carilion Clinic is a not-for-profit, mission-driven health system headquartered in Roanoke, Va., with award-winning hospitals, trauma centers, orthopedics and neurosciences institute, and multi-specialty physician practices. The culture emphasizes innovation, collaboration, learning, and making a difference in the community.
Work with pharmacies on refills, clarifications, transfers, and prescription workflows.
Prepare and submit prior authorizations and coordinate specialist referrals.
Schedule appointments and perform follow-up outreach so care plans are completed.
Curai Health is a fully virtual primary care practice using AI to deliver fast, high-quality care. They are a mission-driven team collaborating closely to drive meaningful impact in healthcare.
Conduct comprehensive member needs assessments and coordinate care plans, referrals, and follow-up activities with payer care management teams.
Build trusted relationships with members through compassionate, culturally responsive communication and motivational techniques.
Perform outreach by phone, text, and email while maintaining accurate documentation and escalating high-risk concerns when needed.
Mae Health improves maternal health outcomes by helping mothers, babies, and families access compassionate, culturally responsive healthcare and community-based support. The company builds a talent pool of qualified Care Coordinators to support members across Medicaid health plan partnerships, with a culture rooted in solution-oriented, curious, mission-connected, and data-driven values.
Process and coordinate patient referrals, ensuring timely approvals and documentation.
Act as a liaison among patients, physicians, insurers, and specialists.
Manage insurance authorizations, schedule appointments, and support patient communication.
A healthcare organization is seeking a Referral Coordinator to manage patient access and care coordination. It offers a patient-focused, collaborative culture with remote work flexibility.
Clarity Pediatrics is a virtual clinic reimagining pediatric chronic care, starting with ADHD and expanding to obesity and overweight management. It is a fast-growing startup with a remote-friendly culture and a leadership team committed to clinical excellence.
Process Release of Information requests remotely using electronic data systems.
Validate requests and authorizations according to HIPAA guidelines.
Communicate with team members and clients to resolve issues and prevent backlog.
MRO specializes in Release of Information (ROI) services for healthcare clients, ensuring accurate and HIPAA-compliant medical record release. They support a remote workforce focused on quality, productivity, and client satisfaction.
Process incoming patient referrals and ensure timely, accurate entry into patient management systems.
Maintain accurate, complete, and up-to-date patient records across EHR and practice management systems.
Verify patient insurance eligibility and support billing-related administrative tasks.
FamilyWell transforms women's mental health across the reproductive journey by embedding evidence-based, insurance-covered care into women's health practices. We are a growing, collaborative team committed to expanding access to mental health support.
Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide them through enrollment.
Document patient consent and update electronic health records, including preferred pharmacy and electronic prescriptions.
Manage outreach queues, meet call center performance expectations, and uphold HIPAA privacy standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. The company fosters an innovative, evolving environment focused on improving patient outcomes and quality of life.
Conduct patient outreach and engagement via text and phone for chronic care management patients.
Document patient interactions and ensure compliance with Medicare CCM billing requirements.
Coordinate care between patients, providers, and healthcare partners, supporting care transitions and referrals.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are committed to improving outcomes and quality of life for patients with kidney disease while fostering an innovative, evolving environment for employees.
Process incoming medical referrals, enter accurate data into medical management systems, and assign appropriate healthcare providers.
Review referrals for benefits and medical necessity, escalate sensitive cases for clinical assessment, and apply ICD-10 and CPT codes.
Communicate with military treatment facilities and civilian providers, respond to inquiries, and manage referral tasks within established timelines.
This position is listed on behalf of a partner company that manages all applications and next steps. The company supports healthcare service delivery by ensuring medical referrals are processed accurately and efficiently within a structured, collaborative remote team.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.
Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.
Manage high-volume inbound inquiries and appointments via Spruce and EDVAC EMR.
Enforce cash-only payment policies, generate superbills, and coordinate clinical admin.
Maintain waitlists and ensure a white-glove, HIPAA-compliant patient experience.
Assist World recruits virtual assistants for boutique and specialized practices. We are a remote-first team with a high-trust culture, offering flexibility and a no-tracker work environment.