- Lead and scale internal technology operations for a fast-growing, remote-first organization.
- Ensure a secure, efficient, and reliable IT environment, managing internal systems, and driving technology strategy.
- Mentor a small IT team while actively participating in day-to-day operations, collaborating with cross-functional teams.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Own and evolve the internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
- Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
- Identify and implement scalable technology solutions to support the global team as the company continues to grow.
Customer.io powers automated communication that people actually want to receive, helping teams send smarter messages using real-time behavioral data.
- Support Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets.
- Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs.
- Create and update documentation based on customer interactions.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.