Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Maintain and support core IT systems, including Google Workspace and device management (JAMF).
Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management.
Support tools like VPNs, password managers, and endpoint security, ensuring employee devices are patched and compliant.
Sardine is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud. It is a remote-first company with hubs in multiple cities and employs talented, self-motivated individuals valuing performance over hours.
Independently manage ticket queues from intake to closure, ensuring SLA compliance and providing L2 support for hardware, software, Microsoft 365, and network issues.
Troubleshoot and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune) and support Azure AD/Entra ID for identity and device management.
Document cases clearly in ticketing systems, produce weekly support reports, and proactively follow up with end users to ensure timely resolution and process improvements.
Eastwood operates in the media, publishing, or events sector. The company culture emphasizes remote work and direct collaboration with US-based leadership and stakeholders.