The Support Analyst will own, troubleshoot, diagnose, and resolve problems to successful closure, ensuring timely escalation where necessary. They will assist colleagues, communicate efficiently across a Global team, and demonstrate excellent analytical and problem-solving skills. The role requires resourcefulness, organization, and a passion for providing service excellence.

Lead voice and digital AI Self-Service solutions for large, multi-location contact centers, design, develop and implement AI self-service applications with Google CCAI while interfacing with clients and driving towards defining solution requirements and technical design. Collaborate with project team members to provide input to conversation design specifications.

The Support Engineer provides enterprise-level assistance to internal stakeholders and teams by diagnosing, troubleshooting, and fixing software problems. They will help stakeholders understand APIs, create knowledge-based articles, and serve as the first line of defense for incidents, bugs, and issues, while continually improving their troubleshooting and coding skills.

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends.

As a MariaDB Senior Support Engineer, you directly interface with customers to help their business succeed. You'll deliver expert-level technical support services to worldwide customers across our entire portfolio of supported products, utilizing advanced troubleshooting skills and creative problem-solving capabilities.

A Senior Integration Engineer is needed to create strategies and plans for integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained. The integration engineer must be experienced in introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks.