Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Troubleshoot and optimize call routing, IVR flows, and voice/digital channels.
Manage ACD platforms (preferably Avaya) and ensure high availability of contact center operations.
Collaborate with network teams and business stakeholders to resolve technical issues and maintain service levels.
Allwyn Corp is a technology company specializing in call center and contact center solutions. The company operates a 24x7 support environment and values teamwork and clear communication.
You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Provide Tier 1 service desk support, including encryption, identity management, and Unified Communications troubleshooting.
Document all ticket information per standard operating procedures and escalate issues when necessary.
Maintain superior communication skills and build relationships with customers and colleagues.
Oregon Health & Science University (OHSU) is Oregon's only public academic health center, leading groundbreaking research, patient care, and training of future healthcare professionals. As Portland's largest employer, OHSU offers a welcoming, anti-racist culture and opportunities for growth across a system of hospitals and clinics.
Lead strategy and operations for enterprise collaboration, messaging, and voice platforms including Google Workspace, Zoom, Webex, and RingCentral.
Manage a distributed team of engineers, focusing on service reliability, user experience, and automation.
Drive transition from legacy email to a Google Workspace-centered model, reducing operational toil.
CrowdStrike is a global cybersecurity leader that protects organizations with an AI-native platform. They are a large, mission-driven company with a culture of innovation, flexibility, and responsible AI adoption.