Remote Operations management Jobs • CX

As a Customer Project Manager at Ergeon, you will take full ownership of customer projects, managing escalated cases and serving as the key link between customers, installers, and internal teams. You will improve processes, coach junior teammates, and help shape the customer experience through collaboration and proactive problem-solving.

Seeking a dynamic leader to join the Benefits Services team and empower a team of support team leaders, helping to scale operations to support millions of members. You will be responsible for the experience of tens of thousands of SMBs on the Gusto platform and scale the support teams to deliver a world-class experience.