Own retention performance across call center channels, with direct accountability for Save Rate, Churn %, and revenue preservation targets.
Lead development and optimization of save offers, escalation pathways, and objection-handling frameworks.
Analyze cancellation drivers, call behaviors, and save outcomes to uncover performance gaps and optimization opportunities.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management to upgrade copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets.
Improve end-to-end patient support workflows, from first contact through resolution and follow-up.
Analyze support and call center metrics to uncover trends, pain points, and operational gaps — and turn insights into action.
Champion and evolve our QA program — ensuring we’re not just scoring interactions, but using them to elevate performance and consistency.
Midi Health's mission is to redesign care for women in midlife. They are growing fast and seeking purpose-driven people to help them build a best-in-class team.
Manage, coach, and develop a remote customer service team.
Design and optimize the end-to-end registration journey.
Act as the internal lead for our telephony platform.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in their core value to put patients first, and also deeply committed to creating a culture where every employee is valued and they learn and improve together.