Build and launch campaigns across multiple platforms.
Develop and execute retention experiments end-to-end.
Optimize critical moments in the subscription lifecycle.
The Motley Fool is a purpose-driven financial services company with a mission to make the world smarter, happier, and richer. They are a fast-moving, collaborative team that values high-quality work, curiosity, and initiative.
Own lifecycle KPIs including activation, engagement, retention, churn reduction, and lifetime value.
Define and execute a lifecycle roadmap aligned to company and marketing OKRs.
Translate customer insights and behavioral data into measurable programs that drive long term value.
TextNow aims to democratize phone service by evolving the way the world connects. They are the largest provider of free phone service in the nation, serving ambitious, self-directed people who expect transparency, value, and freedom in how they connect.
Own customer retention and maintain Net Retention Revenue.
Proactively respond to churn signals and manage outreach campaigns.
Build strong relationships with merchants by demonstrating product value.
Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Their unified platform is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Take inbound customer cancellation calls and retain them as an Aura customer
Make daily outbound calls to existing Aura customers with failed subscription payments
Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
Aura is dedicated to creating a safer internet. They offer a suite of intelligent digital safety products, protecting millions of customers from digital threats. They have over 400 employees worldwide and are guided by experienced leaders, successfully growing startups into multi-billion dollar organizations.
Partner with cross-functional teams on GTM strategy and build a world-class revenue operations function.
Manage revenue operations for the entire customer journey, including reporting and analytics for pre- and post-sales.
Lead initiatives to drive revenue growth and retention tied to OKRs and KPIs.
Sparrow is a high-tech, high-touch employee leave management solution that simplifies leave for companies and employees. They are headquartered in San Francisco with remote employees across the country and have a diverse, hardworking, collaborative, and supportive team.
Monitor, assess, and address the team’s customer approach and outreach through various sales tools.
Act as a player/coach to maintain both individual and team sales unit and volume goals.
Inspire and create a motivating environment through coaching, mentoring, and enablement.
Kapitus is a direct lender and marketplace providing small businesses with financing. They have a fast-paced culture where teammates need to be self-directed and have an internal motivation to do the right thing, offering great benefits, competitive pay and solid opportunity for growth.
Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes.
Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets.
Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them.
Clipbook is a fast-growing startup. They have a smart, hard-working, and resourceful team with a rapidly growing company with commercial rigor at its core.
Own lifecycle revenue, retention, repeat rate, and LTV performance across CRM channels
Define and maintain the lifecycle roadmap across acquisition, onboarding, engagement, retention, reactivation, and loyalty aligned with Mixbook’s brand vision
Act as the single accountable owner for CRM strategy, prioritization, and results
Mixbook is an award-winning design platform that gives consumers creative freedom to design and share one-of-a-kind stories. They are the #1 rated photo book service in the US and have a global team building thoughtful, beautifully crafted products at scale.
Manage payment program implementation for client retention.
Design and implement new programs to maximize retention rates.
Manage metrics related to client retention and performance.
Aledade empowers independent primary care practices to deliver better care in value-based care contracts. They are the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Handle inbound and outbound inquiries, focusing on loyalty and value-based relationships.
Maximize retention and sales opportunities by resolving customer issues and ensuring quality service.
Demonstrate strong negotiation skills to retain customers requesting to downgrade or disconnect.
Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco is committed to creating a diverse and inclusive world of belonging for all colleagues.
Lead and develop a team of Performance Specialists.
Own the strategy for coaching frameworks and performance improvement initiatives.
Collaborate with BPO leadership on performance expectations and improvement plans.
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.
Own lifecycle campaigns across onboarding, adoption, engagement, retention, and expansion.
Partner with onboarding to accelerate time-to-value and drive activation.
Build nurture, education, and engagement programs to increase usage and reduce churn.
Applied Systems is transforming the insurance industry by delivering innovative software and services. They have 40+ years of experience in the Insurtech game and value team players who learn from diverse experiences and backgrounds.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Drive a significant increase in Enterprise Success attach rate, ensuring performance exceeds target.
Grow net retention across your supported account portfolio, consistently surpassing goals.
Maintain strong gross retention for your portfolio, meeting or exceeding established targets.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named as a Great Place to Work, and recognized by Flexa for true flexibility.