Serve as the primary day-to-day contact for retention marketing across client accounts.
Translate client retention goals into actionable deliverables for internal teams.
Conduct comprehensive QA on all email campaigns, SMS messages, and lifecycle flows before launch.
Lilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 50 professionals, they deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably.
Build and launch campaigns across multiple platforms.
Develop and execute retention experiments end-to-end.
Optimize critical moments in the subscription lifecycle.
The Motley Fool is a purpose-driven financial services company with a mission to make the world smarter, happier, and richer. They are a fast-moving, collaborative team that values high-quality work, curiosity, and initiative.
Project manage and execute campaign projects and tasks in order to support our sponsors’ goals.
Support sports org onboarding for sponsor campaigns and help facilitate our matchmaking process.
Manage, develop, support and improve day-to-day operational processes including coordinating sponsor event operations.
TeamSnap provides a sports and communication platform dedicated to taking the work out of play in youth sports. Our jobs excite us, our teammates support us and our bosses inspire us, which is why we've landed ourselves on Outside Magazine’s list of “Best Places to Work."
Support omni-channel retention and engagement strategies to drive growth for HOKA across North America.
Lead email and SMS marketing strategy, execution, and deliverability for US and Canada across multiple database platforms.
Manage day-to-day performance of email, SMS, and digital wallet programs, including automated and transactional campaigns.
Deckers Brands believes every employee can bring their authentic self, feeling valued and supported as a whole person. They deliver exceptional business results, provide an amazing place to work, and positively impact communities. From corporate offices to global retail stores, Deckers fosters a curious, independent spirit where people pursue their passions.
Maintaining customer happiness by helping clients drive platform utilization.
Implementing best-in-class use cases and guiding marketing campaign orchestration.
Fostering strong relationships and becoming a trusted advisor for your portfolio of customers.
Rover aims to drive the future of fan and member engagement by unlocking meaningful connections between sports teams and their fanbase. Rover's sports first marketing automation platform is purpose-built for the unique needs of sports organizations, and they are trusted by more than 65 teams across the NFL, NBA, NHL, MLS, and globally.
Manage enterprise and mid-tier accounts, while assisting other CSMs with campaigns.
Train new CSM team members and maintain training resources.
Partner with the sales team and advise on the feasibility of deals.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are a remote-first company that values its employees, offering great benefits and a supportive culture, as evidenced by their recognition as a "Best Place to Work".
Own new user activation across app and web, from first visit through early engagement and entry into the purchase funnel.
Define and drive the activation roadmap, balancing rapid experimentation with durable product improvements.
Partner closely with Marketing and CRM to improve acquisition and landing page experiences that better engage and convert users earlier.
Gametime aims to unite the world through shared experiences by making it easy for people to discover and access live events. They have platforms supporting over 60,000 events across the US and Canada and are reimagining the event ticket industry.
Own lifecycle campaigns across email, SMS, in-product, and community channels to drive customer acquisition, retention, and LTV
Analyze customer behavior, surface insights, and run experiments to improve KPIs across the funnel
Build dashboards and reporting frameworks that translate performance into actionable insights for leadership
FOLX Health is a health and wellness platform providing end-to-end services for LGBTQIA care, both virtually and in person. They aim to be the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare and building community and access around those needs.
Create and execute lifecycle marketing strategies to optimize engagement and retention.
Design and launch integrated marketing campaigns across email, SMS, push, and in-app channels.
Manage promotions and referral programs to drive sustainable growth and engagement.
PadSplit pioneers a unique approach to affordable housing by creating co-living spaces. They are committed to addressing housing challenges through innovative solutions and fostering a supportive community.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build and optimize lifecycle campaigns across email, in-product, and push notifications.
Develop onboarding, activation, expansion, and retention flows triggered by real product behaviors.
Partner with Growth Marketing, Product Marketing, Customer Experience, and Product to align messaging.
StackBlitz created WebContainers, technology used to run Node.js in browser. They have an online IDE used by over 1 million developers every month and are passionate about building the future of software development.
Executing customer lifecycle CRM journeys across multiple touch points
Monitoring campaign performance and ensuring campaigns are executed safely
Delivering campaigns with a test and learn data driven approach
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, savings, investments and pensions and have a history of creating magical moments for their customers.
Strategize, write copy, manage accounts, and handle deployment to increase customer lifetime value for our client’s email and SMS campaigns.
Fully manage and scale email and SMS accounts, with a focus on customer retention and lifetime value.
Drive constant team and client communication to make sure that the account has a sense of urgency to grow revenue and retain newly acquired customers through building personalized relationships.
Lilo Social is a full-funnel e-commerce growth agency that delivers best-in-class paid media and creative services for a wide range of eCommerce brands focused on scaling. They work across the entire life-cycle of the customer journey covering content creation, ad production, paid media, conversion rate optimization, and retention.
Define and own Mixbook’s CRM strategy across onboarding, lifecycle, transactional, reactivation, and loyalty programs.
Plan and execute automated and ad-hoc CRM campaigns that are on-brand, timely, and effective.
Build dashboards and reporting to track CRM performance across engagement, conversion, retention, and revenue contribution.
Mixbook is an award-winning design platform that gives consumers unmatched creative freedom to design and share one-of-a-kind stories, transforming the lives of more than 6 million people. They are the #1 rated photo book service in the US, with 36,000+ five-star reviews and a profitable, growing business.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Design and map the end-to-end member lifecycle journey.
Develop a multi-channel communication strategy to engage and retain members.
Analyze campaign performance and user data to identify insights and opportunities for optimization.
Xapo Bank aims to provide economic freedom and wealth protection globally. They are a fully distributed team of over 130 employees working remotely from 30+ countries.
Own the strategy and execution of lifecycle campaigns across email, in-product messaging, and other channels
Build and optimize campaigns for key lifecycle stages: onboarding, activation, engagement, retention, and expansion
Partner with Product Marketing and Customer Success to translate product value into compelling, timely messaging
Tiger Data empowers developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. As a globally distributed, remote-first team, they are committed to direct communication, accountability, and collaborative excellence.