Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence.
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans.
Own portfolio-level delivery health governance, ensuring risks, assumptions, actions, issues, and decisions (RAAID/RAID) are actively managed.
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. With over 3,000 team members across 14 countries, we have 18 years of 100% focus on Microsoft technologies and business applications, delivering excellence through expert services and industry-focused cloud solutions.
Define, implement, and refine the Standard Delivery Playbook covering the end-to-end delivery lifecycle.
Own onboarding and continuous training programs for all delivery staff including engineers, project managers, product managers, designers, and QA testers.
Own delivery P&L management and forecasting in partnership with Finance; conduct project margin analysis and drive optimization initiatives.
League, founded in 2014, is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI). They reach more than 63 million people globally, delivering the highest level of personalization in the industry.