Lead cross-discipline initiatives, guiding maps and missions from concept to launch. Balance creative collaboration with disciplined production by building schedules, managing risks, coordinating with partners, and ensuring clear communication across teams. Drive complex projects to completion, working with all departments to complete goals and champion map and mission development. Maintain close communication with department leads and external groups.
Lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams. Your leadership will ensure projects are delivered on time, within scope, and aligned to measurable business outcomes. This position requires a strong blend of technical understanding, project management discipline, and customer-facing leadership.
As a Solution Design Manager, you’ll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. You’ll architect platform-powered solutions that connect vision to execution and craft narratives that bring innovation to life.
The Portfolio Manager is accountable for creating and maintaining a portfolio of Technical, Strategic and Architectural accelerators. Impact accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy. You will be instrumental in shaping and scaling our accelerator portfolios that drive customer success.
The purpose of this role is to improve how Marketing finds, governs, and delivers digital assets at scale. The Digital Product Manager will own a focused slice of ServiceNow's asset management capabilities, working hands-on with Adobe Experience Manager Assets (Cloud DAM), Dynamic Media, Adobe Content Hub, and Workfront to streamline intake, metadata, governance, and delivery for marketers and downstream channels.