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As a Senior Solution Consultant, you will play a pivotal, high-impact role supporting our largest and most strategic accounts, as well as new business initiatives across North America. The single most important outcome you will be responsible for is driving technical alignment and solution design to directly contribute to achieving the NA revenue target.
The Senior Solutions Engineer collaborates with Account Executives and Regional VPs to sell an integrated suite of Access Governance and Identity Security solutions, combined with Artificial Intelligence, to new and existing accounts, demonstrating expertise and delivery of functional and technical solutions to sophisticated customer engagements.
This role is for a dynamic and experienced technical presales professional to join the Americas solution consulting organization. You will be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires both technical depth and consultative expertise.
Ensure Solution Consultants clearly articulate value and relevance to customers, fully uncover business and technical requirements, deliver high-quality presentations and product demonstrations. Guide the team in documenting business value, defining solution success criteria, and securing customer commitment to the proposed CPQ/ServiceNow solution. Develop team members and build a strong recruiting pipeline of high-caliber SC talent.
As a member of our Commercial Solution Consulting team, you will have a major impact on our future success through your pre-sale support of core solutions on the ServiceNow platform. You will be the first point of contact in a pre-sales engagement, guiding revenue growth for our products with the support and partnership of Sales, Product Management, and the Executive Team. This is a hands-on role for a solution consultant who can go wide and deep on solution delivery and solution positioning during sales cycles, with a strong understanding of how to leverage the ServiceNow platform and AI technologies to address customer needs.
As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform. This role sits at the intersection of experience design, AI enablement, and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
As our first Solutions Engineer, you’ll partner directly with Sales to run high-leverage demos and POCs, translate customer pain into product insight, and ensure customers see value from day one. This isn’t a managerial role, but you’ll be a leader inside the company, helping provide the connective tissue between the field and our engineering teams.
This position delivers compelling product demonstrations and provides essential technical insights throughout the sales process. The Senior Sales Engineer translates customer requirements into appropriately sized solutions, builds impactful demonstration environments, and explores the diverse possibilities of our products.
Team ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies to drive value and transformation from AI+Data+Workflow. The candidate will collaborate with the Sales and Solution Consulting leaders to ensure that the team is deployed into the accounts and opportunities where they can have the most impact now and in the future.