Serve as the first point of contact for customers via Slack shared channels and email, with a 15-minute response standard.
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries, triaging and escalating to internal teams with full context.
Log all interactions in Pylon, identify recurring issues, and contribute to the internal knowledge base.
Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.
Coordinate scheduling and delivery of virtual, public, and in-house training programs across Brazil and LATAM.
Manage training logistics, maintain LMS records, and collaborate with instructors, Sales, and clients.
Support learners and instructors with course access, technical issues, and enrollment tracking.
This company provides professional training programs across Brazil and Latin America. It offers a collaborative, international work environment with a focus on customer experience and continuous improvement.
Deliver standout customer experiences handling inbound calls for auto, home, motorcycle, and specialty insurance with high energy and genuine care.
Educate and advocate by uncovering savings or coverage gaps and translating complex policy details into clear choices.
Guide and bind tailored policy packages across 55+ carrier partners, finalizing coverage with ease.
Jerry built the first AI-powered app to manage car ownership, including insurance shopping, refinancing, safety, and repairs. Founded in 2019, they have grown to over 5 million customers and raised $240M+, achieving profitability in 2024 with a small, competitive team.