New Manager, Sales Development

Who we are:

• Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses.
• We empower millions of developers worldwide to craft personalized customer experiences.
• Our remote-first culture and strong emphasis on connection and inclusion make us a vibrant, global team.

About the job:

• Lead the NAMER New Business SDR team, focusing on net-new customer acquisition across high-growth prospects.
• Drive top-of-funnel pipeline generation through a blend of product-led growth and outbound prospecting.
• Empower SDRs to map Twilio's platform value to strategic ICPs and vertical-specific customer needs.

Responsibilities:

• Lead, coach, and develop a team of 8+ reps through 1:1 mentoring and training to elevate pipeline performance.
• Own regional team metrics like activity, conversion rates, and pipeline contribution, using data to optimize strategies.
• Collaborate with Sales and GTM leadership to streamline workflows and build a consistent pipeline generation machine.

Qualifications:

• 2+ years of Sales/SDR leadership in high-growth tech companies with a track record of exceeding net-new logo targets.
• Experience with product-led growth or hybrid inbound-to-outbound motions.
• Proficiency with SDR tech stacks including SFDC, Outreach, ZoomInfo, LI Sales Nav, and Gong.