Receives incoming calls from patients and scheduling various appointment types for multiple locations
Determines the most appropriate location, clinician, and appointment type needed for the patient
Appropriately documents and confirm requested appointment
Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.
Handle inbound and outbound calls to support our healthcare client.
Expected to deliver exceptional customer service by adhering to established protocols and guidelines.
Utilize various web-based systems to efficiently address and resolve customer inquiries.
Senture is a global company that embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. They have employees from various backgrounds and lifestyles.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Provide a warm welcome and guidance to prospective patients exploring our services.
Gather comprehensive information from initial inquiries to facilitate appropriate matching with clinicians.
Explain our services, fees, and payment policies with clarity and professionalism.
Aligned Modern Health is creating a new standard of healthcare. As the largest evidence-based holistic healthcare practice in the Midwest, they operate 16 clinics across Chicago with a rapidly expanding telehealth practice that is currently serving patients in 20+ states and growing.
Enjoy making outbound calls and reaching out to patients, members, and customers
Outreach to patients to schedule appointments for preventative health screenings
Assist members and patients with benefits and insurance information
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. Interacting with 1 in 3 Americans every day, they deliver positive healthcare experiences and improving outcomes.
Guiding them toward scheduling their care assessments.
Giving them the encouragement they need to take that next step.
Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value their team members and show it through a competitive and supportive package.
Answer incoming calls and schedule design consultations.
Provide an exceptional customer experience with each call.
Accurately enter customer information into the database.
Great Day Improvements is a company that focuses on customer care. We are growing and seeking friendly, upbeat people to join our team, suggesting a collaborative and positive work environment.
Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Engage and enroll eligible health plan members in supportive care services.
Educate members on Tuesday Health’s service offerings and support ongoing engagement.
Provide ongoing telephonic customer service to members and their caregivers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers and are shaping the future of community-based palliative care nationwide.
Complete all documentation associated with client calls.
Complete all required reports associated with Needs Assessment/Referral Development.
Pyramid Healthcare is dedicated to offering high-quality care in addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and comprehensive behavioral healthcare, supporting clients at every recovery stage.
Reach out to customers to provide information about products or services, sell offerings, or solicit donations.
Qualify leads over the phone and insert the respective information into a CRM system.
Coordinate and follow up on customer appointments and rescheduling
Wing is redefining the future of work for companies worldwide. They are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Educate recipients about the Pathways Program offerings and enrollment options.
Introduce managed care choices to recipients and aid in navigating health care and dental plans.
Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
Knowledge Services is a company that provides workforce management solutions. They are committed to working with individuals with disabilities and providing reasonable accommodations.
Deliver effective and enthusiastic communication to encourage members to utilize Transcarent's services
Provide concierge level service and instill trust in our team
Transcarent is a health and care platform bringing medical, pharmacy, and point solutions together. They empower health consumers with more choice, access to higher-quality care, and lower costs for 21 million members across 1,700 employers and health plans.
Answer incoming calls promptly and professionally.
Conduct basic client intake by collecting caller information and case type.
Maintain accurate call logs and client notes in the firm's CRM.
They are a personal injury law firm specializing in serious injury cases. Their team includes attorneys, paralegals, and support staff committed to providing high-quality legal services.
Respond in a timely and efficient manner to assigned onboarding tasks
Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery
Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance
Equip is a virtual, evidence-based eating disorder treatment program ensuring everyone can access treatment. Founded in 2019, Equip is a fully virtual company with passionate employees and has served thousands of patients and families.
Build rapport with families, healthcare providers, and insurance companies in a compassionate manner.
Educate potential families about evaluation, treatment, and insurance processes.
Provide excellent customer service and expedite the process for families.
Cranial Technologies researches and treats plagiocephaly (commonly called flat head syndrome). They have treated over 300,000 babies with the DOC Band® and are the leader in pediatric cranial shaping orthoses. They also provide treatment with EarWell® to correct infant ear shapes without surgery, with 600,000+ successful outcomes.
Help families get admitted to mental health treatment programs over the phone.
Conduct initial assessments of needs and coordinate the admission process.
Enter notes into Salesforce and provide follow-up to web inquiries.
Embark Behavioral Health provides mental health treatment programs. They are committed to enriching the therapeutic and healing experience through the diversity of its employees and community.
Answer calls, emails, and contacts, screening, transferring, resolving and disposing of calls while following process/documentation standards.
Review, process, schedule, and authorize orders according to department protocols; ensure updates and communication are documented in source systems.
Coordinate participants’ appointments, troubleshoot conflicts, communicate with stakeholders, and meet appointment turn-around times as outlined in WelbeHealth's protocol.
WelbeHealth's PACE program helps seniors remain in their homes and communities through medical care and community-based services, providing all-inclusive care. They are driven by core values and a participant-focused approach, fostering an encouraging and loving environment for employees.
Conduct approximately 20 phone-based eating disorder assessments each week with clients, families and/or providers seeking eating disorder treatment.
Apply eating disorder specific clinical criteria and referral guidelines to recommend the appropriate Level of Care (LOC) based on the use of Accanto Health’s Admission LOC Criteria.
Use motivational interviewing techniques with individuals clinically appropriate for services and support problem-solving around psychosocial and other barriers to accessing treatment.
The Emily Program envisions a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. They are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care.