Chargeback Specialist

What You Will Own:

• Manage a guided caseload of disputes, ensuring timely updates and clear merchant communication.
• Gather evidence and submit responses using established checklists and workflows.
• Oversee collection and return of disputed funds, maintaining accurate financial records.

What You Will Need:

• Exceptional organization and meticulous attention to detail.
• Strong written and verbal communication to explain complex topics simply.
• Analytical mindset to investigate information and formulate effective solutions.

What Will Make Us Love You:

• Self-motivated eagerness to learn card network regulations and industry best practices.
• Background with Salesforce to create and manage cases.

Work Environment:

• Fully remote position based in Mexico, reporting to a US-based Payments Risk Manager.
• Equal opportunity employer committed to an inclusive workplace.