Own first response across support channels, triaging and resolving straightforward issues per SOPs.
Escalate complex tickets to CS, Engineering, Deployment, or Product with clear documentation.
Monitor device status, validate installs, and route source trigger events for round-the-clock coverage.
Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.
Monitor and resolve escalated credit balances and refunds from billing system overages.
Review refund request letters and determine appropriate resolutions based on contract and timely guidelines.
Analyze data from reports, identify trends, and ensure refund checks are processed and cleared.
Ventra Health provides revenue cycle management and business solutions for facility-based physicians in specialties like anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They foster a collaborative, team-oriented culture with a focus on transparency, data-driven solutions, and performance-based rewards.
Own and scale payments risk management across Phoenix's growing portfolio of live merchants, monitoring transaction activity and emerging risks.
Investigate unusual patterns in transaction data, chargebacks, and fraud, independently driving investigations from signal to resolution.
Collaborate with Payments leadership and cross-functional teams to improve risk monitoring, mitigation strategies, and processes.
Phoenix is the Autonomous Commerce Platform for DTC founders, unifying storefronts, checkout, payments, and operations with AI agents. We're a fast-growing team with 8-figure ARR, backed by experienced operators and investors.
Prepare and submit state-level reimbursement disputes through state portals, agencies, and arbitration entities.
Track deadlines, fees, and payments while keeping accurate case records from filing through resolution.
Monitor state requirements, flag rule changes, and collaborate with analytics teams to keep case data clean.
Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in a complex reimbursement landscape. We are a collaborative, low-ego team building AI-driven solutions to simplify reimbursement workflows.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Maintain Revenue Team external customer email, responding to queries and onboarding customers to billing and ERP systems.
Gather and format large raw data sets for customer billing reporting and queries, and participate in month-end close activities.
Investigate and resolve customer billing issues independently, collaborating with Sales and other teams as needed.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers. As a remote-first company, we foster a strong culture of connection and global inclusion, with a vibrant team of diverse experiences making a global impact.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Own the weekly fee-refund cycle, matching remit amounts and escalating discrepancies to Finance.
Field refund inquiries from Client Success and track missing or delayed refunds.
Maintain Payor Compliance SOPs and flag systemic payment issues to engineering.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in a complex reimbursement landscape. It is a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Handle inbound calls from banking customers regarding inquiries and complaints.
Resolve service problems and provide best solutions via email, chat, or social channels.
Escalate complex complaints to the Operations Supervisor and ensure efficient resolution.
Unifin Inc is a BPO company with operations in North America, Latin America, and Asia Pacific. It is a start-up environment with a diverse and pioneer team, offering unlimited growth opportunities.
Own payment risk and compliance across subscription-based SaaS products and international markets.
Design and implement a consistent risk framework covering Europe, the United States, and future expansion markets.
Collaborate with payments, data, legal, and product teams to prevent fraud, manage disputes, and ensure card network compliance.
They provide subscription-based SaaS products and operate in international markets, with a focus on payment risk and compliance. They are a fast-growing, technology-driven company with an ambitious, international team and a culture of autonomy and innovation.
Manage a portfolio of fellows with outstanding balances, reviewing contracts and case histories to prepare each interaction.
Contact fellows via phone, email, WhatsApp and other channels to negotiate payment agreements and explain contractual terms.
Document activities in CRM, coordinate with finance and legal teams, and escalate cases for approval as needed.
Anyone AI builds the largest AI talent hub in Latin America, empowering regional talent through an AI Fellowship Program that combines hands-on training and industry expertise. The company fosters a collaborative community, helping Latin American professionals play a leading role in the global AI revolution.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Review and verify deal accuracy and compliance with revenue recognition policies.
Handle contract amendments and maintain data integrity in Salesforce CPQ.
Support the Deal Desk team by managing Slack requests and administrative tasks.
Newsela is an education technology company providing AI-powered solutions for K-12 classrooms. The company is fully remote and mission-driven, focused on improving student learning outcomes.
Accurately categorize transactions, reconcile accounts, and maintain clean ledgers while resolving discrepancies with attention to detail.
Serve as the main point of contact for small business clients, offering clear and empathetic financial guidance across chat, email, and phone.
Take proactive ownership of the client experience, ensuring accurate monthly reviews and building trusted relationships.
MainStreet provides an integrated platform for accounting, HR, and hiring to help small businesses manage their operations. The company is dedicated to reducing complexity and increasing efficiency for growing teams.
Own end-to-end AWS & Anthropic funding operations, ensuring accurate documentation and timely invoicing.
Maintain client records, trackers, and compliance with evolving program requirements across systems.
Coordinate with AWS PDMs, Account Executives, and cross-functional teams to resolve issues and drive funding success.
Caylent is an AI-first cloud services company and AWS Premier Tier Partner that helps organizations bring AI from experimentation to production. They are a fully remote, people-first global company with employees across Canada, the US, and Latin America.
Make high-volume outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies. - Research auto accident details to determine responsible payers and submit bills and documentation. - Follow up on denied or incorrect payments and support team with reports, audits, and overall assistance.
Revecore helps hospitals recover earned revenue so they can continue serving patients and communities. Trusted by over 1,300 hospitals across 48 states, the company offers a supportive, innovative culture where employees are trusted to do their best work.
Provide timely responses to billing support cases covering billing, pre-sales, usage optimization, and disputes.
Debug user-specific issues like failed payments, unsettled invoices, and payment extensions.
Triage support cases, direct users to resources, and improve internal tooling and workflows.
Supabase is an open-source backend-as-a-service platform that helps developers build products faster. With ~400 team members across 60+ countries, we are a born-remote, globally distributed team that moves fast, builds in public, and values the open-source ecosystem.
Monitor clearinghouse portals and resolve rejected medical claims daily.
Investigate rejection causes including coding errors and eligibility issues.
Correct claim information and resubmit to insurance payers for reimbursement.
Our partner is a healthcare revenue cycle management company focused on optimizing medical claims processing for providers. They offer a collaborative, inclusive work culture with opportunities for professional growth in a remote environment.
Track medical records and billing requests throughout the personal injury case lifecycle, ensuring outstanding items are followed up promptly.
Request and upload medical documentation, verify billing accuracy, and coordinate with providers, insurers, clients, and attorneys.
Maintain organized case files in Filevine and provide consistent status updates to support case preparation.
The company is a remote legal support team dedicated to helping personal injury cases progress efficiently through accurate medical records and billing management. The culture emphasizes a fully remote work environment with collaborative team support and opportunities for professional development and long-term career growth.