Customer Success Executive

About the Role:

• Own a portfolio of strategic enterprise accounts, serving as the primary point of contact and trusted advisor to HR benefits leaders.
• Drive retention and renewal outcomes, proactively identifying risks and building action plans.
• Increase member engagement through data-informed recommendations and a regular cadence of business reviews.

What Success Looks Like:

• Build trusted, multi-threaded relationships across your portfolio, reflected in strong customer satisfaction.
• Deliver consistent retention and renewal results across your book of business.
• Establish a regular cadence of business reviews that clearly communicate value and outcomes.

About You:

• 6+ years of experience in Customer Success Management or similar roles with enterprise-sized customers.
• Clear, empathetic communication skills and ability to weigh customer needs against internal priorities.
• Enthusiasm for Carrot's mission and eagerness to join a collaborative, dynamic team.

Why Join Carrot:

• Mission-driven company focused on expanding access to fertility and family-forming care globally.
• High-growth environment where leaders are empowered to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits including Flexible Time Off and parental leave.