Source Job

• Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
• Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
• Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.

Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Answer inquiries and provide support for Small Business and partnership customers regarding Carrot's products and services.
• Manage eligibility files, support customer launches, and handle renewal communications across the portfolio.
• Provide team-wide analytical support and contribute to process improvements to scale efficiency.

Carrot is the leading global fertility and family care platform, providing clinical guidance and support for members from pre-pregnancy through menopause. The company serves millions of members across 195 countries and is recognized as a defining force in healthcare innovation with a collaborative, inclusive culture.

• Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
• Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
• Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

• Develop and execute strategic account plans and quarterly business reviews to drive customer value and ROI.
• Forecast renewals, identify risks, and maintain strong customer retention and growth rates in partnership with Account Executives.
• Partner with global enterprise customers to ensure 6Sense adoption, generate positive ROI, and expand lifetime value.

6sense is a predictive intelligence platform that helps B2B marketing and sales teams accelerate growth through data-driven insights. The company fosters a people-first culture with values of teamwork, curiosity, and ownership, employing a diverse and collaborative workforce.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Ensure customer success by driving full value realization of the platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.

• Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
• Manage renewals for 400+ customers, including pricing negotiations.
• Partner with Sales to drive expansion and cross-sell opportunities.

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.

• You will own retention and growth strategy for a strategic book of business, including multi-year account plans and churn mitigation.
• You will lead executive stakeholder engagement and negotiate complex renewals and expansions.
• You will drive cross-functional value delivery and forecast revenue with precision.

Unite Us is a mission-driven company that builds a national network connecting health and social service organizations to improve community health. We were founded in 2013 and have grown into a collaborative team committed to whole-person health.

• Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
• Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
• Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.

DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Lead new lifecycle experiences for emerging health journeys by partnering with cross-functional teams from concept through post-launch.
• Maintain and optimize lifecycle engagement programs end-to-end, including strategy, audience segmentation, and performance analysis.
• Drive member engagement and retention through data-driven analysis, hypothesis testing, and experimentation.

Carrot is the leading global fertility and family care platform, providing intelligent care orchestration to support millions of members across 195 countries. The company is a high-growth, mission-driven organization recognized as a defining force in healthcare innovation, with a collaborative and inclusive culture.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Oversee customer onboarding, quarterly business reviews, and executive check-ins to ensure success.
• Work with enterprise customers to create tailored success plans and drive adoption.
• Collaborate with Sales, Product, and Marketing to drive platform evolution and revenue retention.

Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.

• Manage a portfolio of automotive dealer clients, building trusted relationships through digital engagement.
• Provide proactive support, strategic advice, and tailored solutions to help customers achieve business goals.
• Use customer insights and data to identify opportunities for product adoption and retention.

Carsales is an online vehicle marketplace transforming how people buy and sell cars. It is a large, growing company recognized as a Best Workplace with a flexible, inclusive culture.

• Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
• Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
• Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.

Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

• Drive strategic value for a portfolio of accounts and engage with C-suite executives to define key metrics.
• Champion initiatives to boost NPS, optimize candidate experiences, and identify expansion opportunities.
• Serve as the subject matter expert on HireVue's platform and advocate for customer needs internally.

HireVue transforms hiring with video interviewing, assessments, and AI. With over 70 million video interviews and 200 million chat engagements for 1200+ customers, they prioritize ethical AI and innovation.

• Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
• Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
• Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.

SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.