Provide remote technical support and troubleshooting for customer hardware, software, and network environments.
Diagnose and resolve hardware, software, and connectivity issues across servers, point-of-sale systems, printers, scanners, RF devices, and network infrastructure.
Collaborate with customers, vendors, and internal teams to identify root causes and communicate technical findings clearly.
Epicor helps businesses stay future-ready by connecting people, processes, and technology through data, AI, and cognitive ERP. They employ 5,000 professionals and foster a culture of partnership, proactivity, and pride.
Provide hands-on guidance and mentorship to junior systems engineers and engage in on-call rotation.
dxFeed is a subsidiary of Devexperts, a globally recognized fintech leader in capital markets technology. It serves buy-side and sell-side firms worldwide with accurate real-time market data and insights.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Lead engineering deployment, scaling, and operations of AI compute clusters with GPU fleets and bare metal environments.
Drive reliability, monitoring, automation, and incident response for AI infrastructure.
Collaborate with AI/ML, networking, and product teams to align infrastructure with business needs.
Our partner is a fast-growing cloud environment focused on building large-scale AI infrastructure. They seek a senior leader to manage engineering operations for advanced AI compute clusters.
Ensure smooth operation of the company's geo-distributed infrastructure.
Maintain and configure network equipment, bare metal servers, and NAS systems.
Administer multiple Linux servers and automate administrative tasks.
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. The company has helped over 1,500 game developers and fosters a community that values creativity, collaboration, and the transformative power of play.
Deploy new servers and implement infrastructure changes.
Plan and execute infrastructure maintenance, diagnose and resolve issues.
Enhance infrastructure lifecycle pipelines.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals, they collaborate with leading partners like Intel, NVIDIA, Dell, and Equinix to build the foundation for an AI-driven world.
Provide primary technical support for ATM hardware issues at financial centers, coordinating with vendors and ensuring timely resolution.
Monitor and manage inventory, lifecycle, and deployment of financial center hardware to maintain operational compliance.
Assist with hardware upgrades, testing, and validation projects to enhance system capabilities and reliability.
Fulton Bank is a financial institution providing banking services and community support. The company fosters a culture of continuous learning, work-life integration, and inclusion, with a digitally enabled work environment and a focus on employee well-being.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Operate, maintain, and monitor the global CDN infrastructure.
Respond to incidents, diagnose issues promptly, and participate in on-call rotations.
Automate repetitive tasks using scripting and configuration management tools.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security. With over 550 professionals, the company builds infrastructure that supports the entire digital ecosystem.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Manage the full corporate hardware lifecycle, including procurement, device setup, inventory, and shipping.
Handle technical onboarding and offboarding, helpdesk support, and tool access management for 100+ services.
Support security basics, document work, and continuously improve IT processes and knowledge base.
Belkins Group is a vibrant ecosystem of services and products in the SalesTech and MarTech industries, evolving from an appointment-setting agency into a group with ambitious startups and innovative products. The company is an international remote team that values growth, curiosity, and commitment to excellence.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.
Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.