Act as the frontline ambassador delivering white-glove support to hospitals and veterinary professionals.
Manage complex and urgent inquiries with empathy, clarity, and action to resolve issues.
Collaborate with internal teams to enhance the platform experience and track satisfaction metrics.
Roo operates a veterinary staffing platform that connects veterinary professionals with animal hospitals for relief work and hiring. The company supports a network of over 20,000 professionals and 9,000 hospitals, fostering a diverse, mission-driven culture focused on empowerment and innovation.
Own a dedicated book of veterinarians as their primary relationship partner, with clear retention and revenue goals.
Retain, engage, and grow shift volume through proactive relationship management and data-driven diagnosis of engagement drops.
Build community connection through 1:1 conversations, local events, and conference representation.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built a leading veterinary staffing platform connecting over 20,000 veterinary professionals with more than 9,000 animal hospitals, providing 3 million hours of healthcare and helping vets earn over $200 million.
Meet and exceed sales objectives through demand generation within assigned territory.
Build effective relationships with veterinary customers and distributor partners to grow product sales.
Serve as a mentor and peer leader while leveraging CRM tools to drive sales.
PBI-Gordon Companies, through its subsidiaries, focuses on people, pets, and the places they go with a foundation rooted in integrity, innovation, partnership, and pride. The company is employee-owned, fostering a collaborative environment where accountability and continuous improvement are valued.
Develop a deep understanding of breeder needs and position insurance program offerings effectively.
Execute high-volume outbound outreach via email and phone to engage and qualify leads.
Build and manage a healthy pipeline of prospects, tracking activity in CRM.
Fetch is a pet insurance company dedicated to helping pets live their healthiest and happiest lives. It is a high-growth Warburg Pincus portfolio company with over 350 employees.
Develop approximately six in-depth veterinary case stories per year for publication.
Translate complex veterinary toxicology information into compelling, accurate editorial content.
Write primarily for veterinary professionals while ensuring stories remain accessible to pet parents.
Client is a 24/7 animal poison control center that has been serving pet parents and veterinary professionals for more than 20 years. Its team provides specialized toxicology expertise to help callers when pets experience potential poison exposures.
Design and manage clinic community programs, newsletters, referral programs, and online engagement initiatives.
Develop and run educational webinars and best practice playbooks to help clinics maximize platform value.
Analyze usage trends and health metrics to identify at-risk clinics and build targeted re-engagement plans.
Vetcove modernizes the veterinary software and pet healthcare industry with a procurement marketplace, home delivery ecommerce, and practice management system. Over 25,000 hospitals rely on them daily, and they are a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
Manage complex and urgent inquiries with empathy and a solutions-focused approach.
Partner with internal teams to identify trends and improve the user experience.
They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.
Conduct virtual consultations with pet parents via video and asynchronous messaging
Provide evidence-based treatment recommendations, including prescriptions when clinically appropriate
Document all encounters thoroughly using Dutch's EMR and collaborate with clinical leadership as needed
Dutch is a veterinary telemedicine company that makes high-quality pet care more accessible and affordable. Backed by leading investors, the company offers a supportive, remote-friendly culture that empowers veterinarians to focus on patient care.