Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs and policies are accurate.
Write and improve agent macros, response templates, and scripting across contact types.
Collaborate with QA, Training, and Escalations to align agent content with CX program goals.
Golden Pet Brands creates products to help pets live longer, healthier lives from their first meal. The company offers comprehensive benefits, an Employee Stock Ownership Plan, and has donated over $9 million to charity.
Act as the frontline ambassador delivering white-glove support to hospitals and veterinary professionals.
Manage complex and urgent inquiries with empathy, clarity, and action to resolve issues.
Collaborate with internal teams to enhance the platform experience and track satisfaction metrics.
Roo operates a veterinary staffing platform that connects veterinary professionals with animal hospitals for relief work and hiring. The company supports a network of over 20,000 professionals and 9,000 hospitals, fostering a diverse, mission-driven culture focused on empowerment and innovation.
Review veterinary medical records, clinical notes, and policy information to evaluate claim eligibility and determine outcomes.
Apply policy language and guidelines consistently while conducting secondary claim reviews for the appeals process.
Communicate with pet owners, veterinary teams, and internal stakeholders via phone and email to deliver empathetic and professional claim decisions.
Trupanion is a leading provider of medical insurance for cats and dogs in North America and a new provider in Europe. The company offers a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.
Teach core clinical skills including patient care, treatment planning, surgical procedures, and animal health education.
Guide students through certification requirements and exploration of veterinary specialties.
Support career development with resume review, interview prep, salary negotiation, and practice ownership guidance.
Leland is building the home for ambition in the age of AI, connecting people with the experts, programs, and communities they need to achieve career and educational goals. Founded in 2021, the company has helped tens of thousands of people reach their most ambitious goals and raised $19M from world-class investors.
Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
Manage complex and urgent inquiries with empathy and a solutions-focused approach.
Partner with internal teams to identify trends and improve the user experience.
They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.
Own a dedicated book of veterinarians as their primary relationship partner, with clear retention and revenue goals.
Retain, engage, and grow shift volume through proactive relationship management and data-driven diagnosis of engagement drops.
Build community connection through 1:1 conversations, local events, and conference representation.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built a leading veterinary staffing platform connecting over 20,000 veterinary professionals with more than 9,000 animal hospitals, providing 3 million hours of healthcare and helping vets earn over $200 million.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.
Serve as a scientific leader and trusted advisor, supporting medical strategy execution and veterinary engagement across the assigned territory.
Develop and execute regional medical plans aligned with business strategies, providing field insights to influence therapy development and market opportunities.
Build and maintain strong relationships with key opinion leaders, veterinary professionals, and academic institutions to drive scientific excellence and customer impact.
The company is a partner organization in the animal healthcare industry, focusing on veterinary science and innovation. It operates in a multinational environment with a collaborative culture and a commitment to improving animal health outcomes.
Develop high-quality, evidence-based medical content for healthcare professionals that supports clinical integrity and commercial objectives.
Translate complex scientific information into clear, compelling communications across print and digital formats.
Collaborate with cross-functional teams including medical, legal, and design to manage multiple projects and meet timelines.
Montu is Australia's largest healthtech business focusing on alternative healthcare, supporting patients, doctors, and pharmacies. Founded in 2019, Montu has been recognized as Australia's fastest-growing tech company with a driven and results-focused culture.
Advise on Veterinary Workflows: Partner with product managers to provide expertise on veterinary clinic operations and workflows.
Lead Cross Functional Projects: Coordinate strategic projects across Product, Engineering, Customer Success and Operations.
Manage External Partnerships: Serve as the primary product contact for corporate veterinary groups, integration partners, and other third parties.
Vetcove modernizes the veterinary industry through a procurement marketplace, ecommerce, and practice management system. With over 25,000 hospitals using their platform, the company is a fast-growing, mission-driven organization backed by top investors.
Develop high-quality, medically accurate scientific content for brand goals.
Engage with KOLs and HCPs while managing resources and timelines.
Conduct background research, data-checking, and reference annotation.
Lockwood collaborates with pharmaceutical, biotech, and medical device clients to create holistic, science-based medical communication strategies. Over a third of staff hold advanced degrees, and most work remotely, fostering a flexible structure and work-life balance.
Write across paid acquisition, brand campaigns, lifecycle marketing, partnerships, video, social, and company initiatives.
Develop campaign concepts, messaging frameworks, headlines, scripts, and creative narratives.
Partner closely with designers, marketers, and video creatives from concept through execution.
Solace cuts through the red tape of healthcare by pairing patients with expert advocates. They are a Series C startup, founded in 2022, with a lean, mission-driven team based in the U.S.
Act as main client contact for daily communication and oversight.
Collaborate on campaign execution, reporting, and optimization strategies.
Educate clients on best practices and build long-term relationships.
Vetcove modernizes the veterinary industry with platforms including a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it serves over 25,000 hospitals and is a fast-growing, mission-driven company.
Translate campaign briefs into messaging across headlines, taglines, and campaign copy across multiple channels.
Write performance creative including landing pages, email, paid social, and script longer-form campaign films.
Balance emotional storytelling with persuasion and conversion, partnering closely with brand, creative, and growth teams.
Superpower is a new health system on a mission to extend and enhance human life, using lab testing, data aggregation, AI, and peptides. They are a small team of exceptional A-players with a culture of radical empowerment and founder mode, growing rapidly.
Develop and execute publication strategies aligned with client objectives and evidence priorities across manuscripts, abstracts, posters, and congress activity.
Provide senior scientific oversight to ensure accuracy, clarity, and strategic alignment across deliverables including scientific platforms, core decks, and advisory board materials.
Serve as a senior scientific and strategic client contact, building trusted relationships and guiding content priorities and data interpretation.
Real Chemistry is a global healthcare communications and marketing agency that uses deep scientific expertise, human-centered creativity, and AI-driven insights to transform healthcare. The company is Great Place to Work certified and fosters a culture of collaboration and excellence.