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About the Team:
- SCE is a small, high-impact team within Digital Customer Success.
- The team delivers one-to-many engagements for PointClickCare customers across Senior Care and Acute & Payer markets.
Key Responsibilities:
- Deliver scaled programs end to end using Gainsight Journey Orchestrator and Pendo Orchestrate.
- Use data to target and optimize customer engagement and analyze trends.
- Collaborate cross-functionally with CSMs, Marketing, Product, Support, and Sales.
Qualifications:
- Minimum 3+ years in Customer Success, Account Management, or related SaaS role.
- Experience designing one-to-many programs and using CRM platforms.
- Strong communication and project management skills.
PointClickCare
PointClickCare is a healthcare technology platform that serves senior care and Acute & Payer markets. The company is a leading platform with a small, high-impact team culture and a focus on innovation.