Own the strategy, roadmap, and calendar for digital customer success programs across the entire lifecycle.
Design and build automated journeys in Gainsight, including email campaigns and in-app messages.
Analyze engagement data to identify gaps, report performance, and deliver recommendations to leadership.
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.
Manage and grow client relationships to ensure optimal use of PointClickCare solutions.
Act as a trusted advisor to executive leadership, driving business alignment and value.
Provide early warning and churn mitigation strategies to maintain customer health.
PointClickCare offers cloud-based software solutions for acute and long-term post-acute care markets, helping providers care for vulnerable populations. The company is a leading healthcare technology firm with a strong focus on customer success and partnership.
Help customers stay engaged by monitoring account activity and providing relevant guidance.
Make customer education easy to access through communications, webinars, and automated programs.
Support retention and growth by recognizing risk signals and connecting customers with internal partners.
Medely is a high-growth series-C technology start-up reimagining healthcare work with an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative individuals, they are dedicated to redefining how healthcare workers and facilities provide patient care.
Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Build and run project plans tracking deliverables, owners, and deadlines to meet customer goals.
Act as the hub between internal teams and customers, capturing decisions and next steps in real time.
Spot risks early, prepare customers for delays, and deliver end-to-end program launches.
IMPaCT Care finds, trains, and enables Community Health Workers to address health inequity, reducing healthcare costs and improving outcomes. They operate across 22 states with 70+ organizations and offer competitive compensation, equity grants, and comprehensive benefits.
Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.
Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
Drive retention across assigned customer accounts and actively partner with community-based organizations to strengthen relationships and address shared goals.
Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations, and track campaign metrics in Salesforce.
Unite Us operates a national network and software platform that connects health and social services organizations to improve whole-person health. Founded in 2013, the company fosters a collaborative and inclusive culture, and is an equal opportunity employer.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Own customer outcomes at senior living communities, driving falls reduction, response times, care assessments, and adoption.
Lead community kickoffs, training, and change management to ensure care teams integrate Teton into daily routines.
Build trusted relationships with executive directors, directors of nursing, and care staff, using data insights to demonstrate impact.
Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Design scalable community engagement strategies and enablement frameworks.
Manage escalation processes, track adoption metrics, and translate data into executive-ready recommendations.
Build SOPs, playbooks, and cross-functional training that improve operational consistency.
Unite Us operates a national network and software platform that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company thrives in a fast-paced, evolving environment and is committed to building a diverse, inclusive team.
Manage complex onboarding of 100+ accounts simultaneously, collaborating with internal and external stakeholders to streamline processes.
Serve as primary representative for assigned accounts, ensuring seamless communication and satisfaction with executives and C-suite leaders.
Drive growth and strategic partnerships through customer meetings, quarterly reviews, and cross-functional collaboration.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics. The company is rapidly growing and values collaboration, innovation, and a commitment to patient care.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Manage multiple customer accounts to ensure satisfaction and retention.
Coordinate with internal teams to deliver projects and exceptional customer experiences.
Consult on product and industry topics and drive sales of added functionality.
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Manage, coach, and develop a team of Customer Success Managers, providing clear expectations and operational guidance.
Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction.
Partner with sales, implementation, support, and product teams to ensure a smooth, cohesive customer experience.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.
Own the customer journey for large and complex clients, building trusted relationships with C-level executives.
Lead cross-functional teams to design, implement, and optimize RevOps workflows and processes.
Drive data-informed decisions using operational and sales data to improve efficiency and client satisfaction.
Lean Layer is the #1 Rated RevOps Agency on G2, providing revenue operations consulting. The company is doubling its consulting team, with a tight-knit culture that values curiosity, ownership, and impact.