Serve as first level system support for each assigned client.
Manage daily/weekly/annual incoming and outgoing file processing.
Provide timely responses to client inquiries through research and analysis.
bswift transforms benefits administration, making it simpler and smarter. They serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving workplaces.
Become a subject matter expert in the PAR OPS back-office solution.
Administer client databases with high attention to accuracy and integrity.
Execute client requests and configuration changes with precision and timeliness.
PAR Technology Corporation empowers brands worldwide to create lasting connections with their guests via restaurant technology. They offer Unified Customer Experience solutions, with over 100,000 restaurants in more than 110 countries embracing their "Better Together" ethos.
Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
Develop and test new software functionality and configuration in UAT.
Create and maintain reports and exports from the software application.
Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.
Provide high-quality software implementation expertise to Enable customers.
Act as the conduit between the Customer and Technical teams, providing guidance.
Provide customization, installation, and integration support to customers either on-site or remotely.
Enable's platform helps companies increase profitability and simplify complex rebate management with AI-powered insights. They have secured significant funding and acquired Flintfox, positioning them for continued growth and a commitment to reshaping the industry.
Partner with clients to create tailored solutions from Experian's platform offerings.
Collaborate with sales teams and internal experts to design solutions for complex deals.
Serve as a the strategic link between sales partners and the Solution Engineering and Advisory team.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets and invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company, they have a team of 23,300 people across 32 countries with corporate headquarters in Dublin, Ireland.
Support day-to-day relationships with a defined set of client accounts, partnering with Account Management and other CE colleagues.
Educate customers to ensure adoption and optimal usage of CE’s offerings.
Maintain accurate records of contacts, meetings, usage notes, and renewal dates in CRM and internal systems.
Consumer Edge (CE) is a leading data and insights-as-a-service (IaaS) company specializing in the global consumer, B2B, and healthcare economies. They deliver real-time, transaction-based intelligence enriched by deep industry expertise, equipping corporate and investment leaders with tools for strategic decision-making.
Meet with decision makers, systems owners, and end users to define requirements and resolve issues.
Review existing systems and develop strategies for improvements.
Prepare reports and recommendations to address potential trouble areas in operating systems.
NASA Federal Credit Union is dedicated to serving the needs of its members by offering a range of financial products and services. They foster a collaborative environment, encouraging professional growth and innovation.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding, portal training, and general education.
Monitor performance metrics, identify trends, and provide actionable insights.
Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.
Collaborate with functional units to analyze business objectives, facilitate requirements, and recommend technical solutions.
Evaluate, develop, and assist in the implementation of solutions and provide consulting services to staff on system issues.
Act as a primary relationship owner with a department/client group, function as technical lead, and mentor junior staff.
The University of Notre Dame is a leading American research university with a Catholic identity. It fosters a welcoming campus committed to creating an inclusive community and offers a dynamic career path for those passionate about innovation and ethical leadership.
Provide application guidance to clients and collaborate with users to achieve their business needs.
Analyze and resolve application and data integrity issues.
Perform train the trainer sessions on various business modules within the application.
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside their clients.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Provide quality customer service experience to consumers and customers
Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
Communicate effectively with consumers via all channels including telephone, email, and social media
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Auditing incoming applications to ensure all required information is documented.
Handling multiple applications simultaneously with using BPM, Cactus, CAQH, and Facets.
Communicating effectively with providers and internal teams to resolve any issues and ensure smooth operations.
BlueCross BlueShield of Tennessee has been helping Tennesseans find their own unique paths to good health since 1945. At BCBST, they empower their employees to thrive both independently and collaboratively, creating a collective impact on the lives of their members.
Manage a portfolio of live banking clients as their trusted technical partner after go-live
Configure and maintain customer workflows & configurations
Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions
Prelim is revolutionizing how financial institutions onboard and serve their customers. They are a fast-growing, remote-first startup on a mission to make banking more accessible for everyone.
Create, organize and prioritize various program materials in support of both account team and client needs
Analyze data and reformat for client reporting as needed
Visually review data and photos for quality assurance and utilize quality assurance software
BDS Connected Solutions blends Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer. They are headquartered in Irvine, California, with a regional office in New York City, New York and they've been in business since 1985.
Assists team members with tasks to provide client engagement support.
Provides basic administrative support to team members.
Creates positive team member experiences, leading to excellent client service.
Ryan is a tax services firm serving the world’s most respected Global 5000 companies. They offer an innovative work environment, accelerated growth path for high performers, and competitive benefits.
Learn technical skills required to resolve customer support cases/requests.
Learn team structure and deliver assigned items in established timelines.
Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.