Install, support, troubleshoot, repair, and maintain all Intuitive products in an assigned territory, ensuring service agreements and warranty obligations are fulfilled.
Perform scheduled maintenance, system inspections, upgrades, and field actions, while completing all associated administrative duties.
With time served, mentor junior Field Service Engineers and participate in new product introductions and continuous improvement initiatives.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. The company fosters an inclusive culture built around diversity of thought and mutual respect, with passionate team members grounded in integrity.
Install, troubleshoot, repair, and maintain Intuitive products within an assigned territory.
Provide technical support, training, and scheduled maintenance while complying with O.R. protocol and HIPAA.
Complete administrative tasks, manage inventory, and travel up to 75% to exceed customer expectations.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding physicians' potential to heal without constraints. It has been built by diverse great people and fosters an inclusive culture grounded in integrity, learning, and mutual respect.
Install, support, troubleshoot, repair, and maintain all Intuitive products within designated areas
Provide technical support to end-users and conduct training sessions at Intuitive facilities and hospitals
Collaborate with teams to achieve company goals and complete administrative tasks within specified timeframes
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. With nearly 30 years of history, we are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Perform advanced troubleshooting, repair, and maintenance of complex medical equipment at customer sites.
Lead and mentor less experienced field engineers while serving as an escalation point for customer issues.
Partner with customers and commercial teams to drive service quality and support business growth.
GE HealthCare is a global medical technology company partnering with customers to fulfill healthcare's potential through groundbreaking medical devices and care solutions. We offer a collaborative work environment with professional development and competitive compensation.
Provide expert clinical and technical support to physicians and staff during robotic surgery procedures.
Assist new users in navigating the learning curve and achieving proficiency with Intuitive systems.
Collaborate with global teams to share best practices and drive product improvements.
We are a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci system transforming care for millions of patients. We are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Deliver onsite and remote support to diagnose and repair complex electro-mechanical scientific instruments.
Manage scheduling, administration, and personal inventory for successful field service operations.
Collaborate with sales and field applications teams to resolve complex customer situations.
Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. The company offers an international and diverse working environment with a culture of empowerment, innovation, and belonging.
Supports sales representatives with surgeon training, hospital robotic development, and territory management.
Guides technical in-services for OR staff and surgeons, and promotes advanced technology to existing users.
Manages administrative tasks including sales/procedure reporting, activity outcomes, and expense submissions.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians through intelligent technology. The company fosters an inclusive, diverse culture and invests in team members' long-term growth.
Lead the International field service organization to ensure service agreements and warranty obligations are met.
Manage and develop Field Service Engineers while driving process efficiencies and scalable business growth.
Collaborate with cross-functional teams and regional sales throughout Europe to achieve world-class customer satisfaction.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians through intelligent technology. With over 25 years of experience and a global team, they foster an inclusive, diverse culture and invest in employees' long-term growth.
Manage complex sales process of da Vinci Surgical Systems into new and existing hospitals.
Build clinical and administrative support through technical presentations, executive meetings, and system test drives.
Achieve quarterly sales targets and partner with leadership to develop local territory sales plans.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. The company is a team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Drive utilization of da Vinci Surgical Systems by developing strategies with the Clinical Sales Manager.
Become a da Vinci Surgery expert across all primary surgical specialties to support robotic surgery programs.
Train and develop OR staff on system management and expand the user base through key hospital relationships.
Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system transforming patient care. The company is a team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Manage and lead field service teams to deliver exceptional, timely service to customers within the region.
Coach, develop, and mentor direct reports while fostering collaborative, high-performing team environments.
Use data and metrics to track business health, ensure service contract compliance, and escalate and resolve key customer issues.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. The company is a team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Deploy and commission robotic systems at customer sites, including installation and validation.
Perform preventative maintenance and troubleshoot mechanical, electrical, and controls issues.
Work directly with customers to maximize uptime and document field data for reliability improvements.
We build robots that go straight into real factories and warehouses to do real work with real impact. Our team of 160+ is driven by curiosity and a genuine love of building.
Develop and implement da Vinci Surgery sales activities to achieve and exceed goals set by senior management.
Expand da Vinci Surgery usage in existing accounts and train new surgeons across all applicable specialties.
Manage the clinical field sales team, including hiring, training, and developing U.S. Account Managers.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci system. Our team of engineers, clinicians, and innovators thrives on challenging, meaningful work.
Implement clinical sales plans to drive utilization of the da Vinci® Surgical System.
Support training and development for surgical teams to ensure independent system usage.
Drive expansion of user base by engaging with key hospital staff and thought leaders.
Intuitive is a pioneer and market leader in robotic-assisted surgery, developing intelligent technology to expand the potential of physicians. With over 25 years of experience and a global team, we foster an inclusive culture that values diversity and empowers team members to do their best work.
Stand up the support desk with ticket intake, triage, severity tiers, and SLA framework.
Build remote diagnostics on Cortex telemetry and coordinate field service with third-party technicians.
Own fleet uptime, MTTR, and customer enablement, hiring and leading the first support and field engineers.
We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.