Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Enova International is a leading financial technology company that provides online financial services through an AI and machine learning-powered platform. They serve non-prime consumers and businesses, offering technology and services to traditional banks to create accessible credit.
Receiving inbound calls to support students making loan applications.
Supporting students and family members with payments and eligibility.
Making a difference in supporting a student’s academic future.
Teleperformance helps businesses improve their customer experience. They are recognized by industry analysts and experts and certified as one of the top 36 best workplaces in the UK.
Contact borrowers via phone and email to facilitate the loan application process.
Collect required documents from customers during the application and move the transaction through the underwriting process.
Utilize strong communication and critical thinking skills to quickly engage borrowers and drive the transaction to close in 1 to 2 calls.
Achieve is a digital personal finance company that helps people move from struggling to thriving by providing innovative, personalized financial solutions. They have over 2,500 employees mainly working hybrid jobs, with some remote opportunities available in the United States, with hubs in Arizona, California, and Texas.
Respond to incoming calls efficiently and effectively.
Answer general questions from patients and confirm, schedule, and reschedule appointments.
Update patient demographics and collect/verify insurance information.
Vision Innovation Partners aims to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on shared values.
Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Reviews incoming loans for TRID compliance and documentation.
Communicates deficiencies with internal and external customers.
Enters loan submission data to generate disclosures.
PRMG is a mortgage company that offers a range of mortgage products and services. They are committed to providing their employees with opportunities for growth and advancement.
Answer incoming calls and schedule design consultations.
Provide an exceptional customer experience with each call.
Accurately enter customer information into the database.
Great Day Improvements is a company that focuses on customer care. We are growing and seeking friendly, upbeat people to join our team, suggesting a collaborative and positive work environment.
Receive and contact warm leads daily through an outbound auto-dialer.
Follow a consultative selling approach while showing empathy and closing the sale.
Consistently meet and/or exceed sales goals and performance metrics.
Achieve is a digital personal finance company helping everyday people move from struggling to thriving by providing innovative, personalized financial solutions. They have over 2,500 employees with a hybrid and remote culture and hubs in Arizona, California, and Texas.
Work as a liaison between the NAF borrower and NAF Loan Officer.
Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
Exceed minimum standards for level of effort and transfer performance.
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.
Acting as the first point of contact for inbound phone support and documenting clear, thorough call notes
Managing multiple email queues and responding to tickets within defined SLAs
Providing live chat support for Snapdocs products, including Remote Online Notarization (RON)
Snapdocs aims to transform the U.S. mortgage market by offering a platform that connects lenders, settlement teams, notaries, and investors, thus simplifying the closing process. They are backed by Sequoia, Y Combinator, and F-Prime.
As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Aim to resolve issues on the first call by being proactive
TP is a global, digital business services company that delivers advanced, digitally powered business services, helping streamline businesses in meaningful and sustainable ways. With over 500,000 employees globally, they foster a culture where inspired and passionate people support communities, clients, and the environment.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.