Prepare the installation by familiarizing yourself with the technical specifications of the system and ensuring the technical and material prerequisites internally and with the client in order to carry out the installation within the deadlines.
Carry out the on-site installation of a system and the training of the client in order to carry out the commissioning in accordance with the specifications.
Carry out regular and/or preventive maintenance according to the defined protocol for the system concerned in order to meet compliance or contractual criteria towards the client.
Provide expert hands-on technical expertise in installation, commissioning, training, maintenance, fault-finding and customer support.
Deliver highly competent, effective and focused engineering and technical support to achieve maximum customer satisfaction.
Familiarize with specific instrumentation, liaise with customers, inspect, install, set up, test and achieve specifications of systems.
Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life through high-performance scientific instruments and analytical solutions. They have over 11,000 employees worldwide across 90 locations.
Install, support, troubleshoot, repair, and maintain all Intuitive products.
Fulfill all service agreements and warranty obligations and exceed customer expectations.
Provide mentoring to junior Field Service Engineers and perform regional administrative tasks.
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. They strive to foster an inclusive and diverse team, committed to making a difference, with passionate people who want to make a difference.
Install, support, troubleshoot, repair, and maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled.
Expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills are required.
Perform scheduled maintenance, troubleshoot, diagnose, and repair all Intuitive products, coordinate and perform system and hardware delivery and installation.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints through ingenuity and intelligent technology. They are a pioneer and leading company in the field of robotic-assisted surgery striving to foster an inclusive and diverse team.
Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.
Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.
Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications.
Perform system and hardware delivery and installation.
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment.
Complete all administrative duties within the prescribed timeframes.
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. They foster an inclusive and diverse team committed to making a difference.
Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory.
Work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Filed service Engineer will be supporting all da Vinci® Surgical platforms
Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide with technologies like the da Vinci surgical system and Ion. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.