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United States Unlimited PTO

  • Lead new business opportunities from 0-to-1 and 1-to-100, driving end-to-end strategy and operational execution.
  • Work cross-functionally with R&D, product, finance, marketing, and business development teams to scale ideas.
  • Identify and solve the highest-leverage problems to grow DoorDash into new frontiers.

Strategy Operations AI Leadership

7 jobs similar to Director, Strategy & Operations – New Business

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$170,000–$250,000/yr
US Unlimited PTO 16w maternity 16w paternity

  • Invent the future of local commerce by owning new business opportunities from 0-to-1 and 1-to-100.
  • Drive 'visible from space' impact that takes DoorDash's in-store business to new heights.
  • Operate as a hands-on owner, leveraging AI as a force multiplier and partnering with cross-functional teams.

DoorDash is a technology and logistics company that empowers local economies by enabling delivery from local merchants. The company is rapidly growing and values an ownership mentality, offering comprehensive benefits and a commitment to diversity and inclusion.

$202,151–$283,320/yr
US Unlimited PTO

  • Drive high-priority strategic initiatives for operations, from ambiguity to execution and measurable impact.
  • Build the feedback engine that turns 200,000+ monthly customer and partner contacts into structured signals.
  • Lead AI and automation adoption across operations, evaluating tools and driving business cases.

ezCater is the leading food tech platform for workplaces, connecting businesses with over 125,000 restaurants. The company manages millions of orders yearly, with a culture of innovation and work/life harmony.

$204,000–$240,000/yr
US Unlimited PTO

  • Step into critical ownership gaps and build the operating model for major initiatives.
  • Drive business outcomes by harnessing AI and emerging technology to solve healthcare problems.
  • Lead through ambiguity, stabilize underbuilt areas, and prepare for long-term handoff.

Clover is reinventing health insurance by combining data with human empathy to keep members healthier. They are a mission-driven team with diverse expertise, working to solve the most complicated problem in healthcare.

Canada

  • Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
  • Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
  • Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.

US

  • Define and execute long-term global vendor strategy for customer operations, focusing on experience, efficiency, and innovation.
  • Lead vendor performance management and cross-functional initiatives to drive operational excellence and cost optimization.
  • Deploy AI and automation across servicing workflows to transform vendor partner outcomes and customer resolution.

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees. As a leading fintech company, they focus on remote-first culture and competitive benefits, supporting employee growth and customer-centric values.

US

  • Own the strategy and operating cadence for the partnerships organization, including segmentation, tiering, and quarterly reviews.
  • Partner with GTM Finance and Revenue Enablement to define metrics, capacity models, and compensation design.
  • Drive the AI strategy for partnerships, rolling out tools for scoring, forecasting, and rep-facing insights.

Engine is transforming business travel into something personalized, rewarding, and simple by building a platform that combines corporate travel, a charge card, and spend management. With over 30,000 companies and 1 million travelers, it is cash flow positive, rapidly growing, and recognized as a best place to work.

$190,000–$210,000/yr
US Canada Unlimited PTO

  • Own Customer Analytics and drive the analytics, engagement, and AI integration strategy for Customer Success and Customer Support.
  • Strategize across the customer lifecycle and work directly with the SVP of CS on the customer engagement model and org structure.
  • Build and ship AI-powered tools like churn risk scoring and automated retention playbooks that change how CSMs and Support operate.

Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company is remote-first, global, with a team of low hundreds and top talent from companies like Shopify and DoorDash.