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Malaysia

  • Serve as a senior product support resource, diagnosing, troubleshooting, and resolving complex technical issues for clients.
  • Proactively monitor system health and support infrastructure changes with TechOps to ensure platform stability and operational readiness.
  • Partner with internal teams for continuous improvement, performing root cause analysis and enhancing support workflows and platform reliability.

SQL .NET Microsoft Azure System Monitoring

20 jobs similar to Senior Product Support Engineer

Jobs ranked by similarity.

US

  • Help clients understand their market by sizing industries, mapping competitive dynamics, and surfacing growth trends.
  • Build structure around hard questions through framework development, turning fuzzy strategic questions into actionable items.
  • Turn analysis into recommendations by synthesizing research, sector data, and financial modeling into clear, prioritized insights.

Tyton Partners is the leading strategy consulting and investment banking firm focused exclusively on education and workforce development. They work with the full range of organizations shaping the sector – edtech companies, private equity and venture investors, foundations, nonprofits, and postsecondary institutions – on problems that genuinely matter to how people learn and build careers.

Latin America

  • Analyze operational datasets to identify trends, inconsistencies, and actionable insights.
  • Clean, organize, and validate data to ensure accuracy and reliability using tools like Microsoft Excel.
  • Collaborate with cross-functional teams to understand data needs and deliver insights that support decision-making.

GDKN's staffing solutions division provides end-to-end temporary staffing services, helping organizations improve focus on core activities and adapt to business seasonality and uncertainty. It is a preferred vendor for major global corporations in sectors like utilities, manufacturing, defense, banking, IT, and healthcare.

US Canada Unlimited PTO 2w maternity

  • Review and report on project budgets, including forecasts, actuals, accruals, and cash flow.
  • Monitor and align schedules across multiple contractors and stakeholders, ensuring timely progress.
  • Track owner, contractor, and third-party deliverables per EPC and land contracts.

Intersect is dedicated to preserving our planet for future generations through innovative energy solutions and modern infrastructure. With the support of Google, they develop, construct, and operate ambitious power and data infrastructure, fostering a flexible workplace and aggressive growth.

Canada Ireland Netherlands UK Unlimited PTO

  • Shape and scale the core infrastructure behind GitLab CI, integrating AI into CI/CD workflows.
  • Design, build, and iterate on AI-assisted and agentic CI experiences, defining patterns for measuring success and instrumenting behavior in production.
  • Harden the CI pipeline execution infrastructure, addressing database access patterns, background processing, and job orchestration for enterprise-scale AI-driven automation.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, empowering team members to reach their full potential while collaborating with industry leaders to solve complex problems.

US

  • Assist with the design, development, system configuration, implementation, and support of the organization's information systems.
  • Plan development, training, and evaluation of application functionality in collaboration with the team and key customers.
  • Ensure appropriate development, training, and implementation of application functionality, potentially requiring travel for Epic certification training.

United Health Services is a locally owned, not-for-profit healthcare system providing medical services for two-thirds of its region's population in New York's Southern Tier. It has a workforce of over 6,300 employees and fosters a culture guided by values of Compassion, Trust, Respect, Teamwork, and Innovation.

US

  • Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
  • Place outbound calls to physicians regarding future practice opportunities.
  • Inform physicians on PracticeMatch's career resources.

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals. They offer a continuum of services designed to provide a clear competitive hiring advantage to health organizations. PracticeMatch is an M3 company.

$93,000–$130,000/yr
US Canada

  • Draft, review, and revise contracts.
  • Monitor contract performance and compliance.
  • Serve as a primary point of contact for contract-related inquiries.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today.

Risk Analyst

Xplor
$55,000–$70,000/yr
US

  • Monitor merchant processing activity daily and investigate suspicious activity.
  • Evaluate patterns in merchant processing activity using internal and external information.
  • Review system-generated reports to identify potential processing issues and mitigate company losses.

Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations and growth. They focus on helping businesses get paid quickly and securely, with a platform built in-house that delivers secure, transparent, fast, and accurate payments.

$270,660–$270,660/yr
US 4w PTO 12w maternity 12w paternity

  • Design, build, and maintain critical backend services that power insurance platforms.
  • Optimize application architecture and observability to meet performance demands.
  • Design APIs, orchestrate data flows, create/manage databases, and build automated test suites.

Quanata aims to help ensure a better world through context-based insurance solutions. It is a customer centered team with a passion for creating innovative technologies, digital products, and brands and has the backing of State Farm.

$198,025–$287,952/yr
US

  • Building tools and applications to extends Calendly’s infrastructure platform
  • Evaluating and deploying cloud native open source tools
  • Exercising expertise in cloud infrastructure concepts and patterns

Calendly makes it possible for their customers through impactful innovation. They have millions of users and are in the midst of exciting product growth.

$155,000–$185,000/yr
US Unlimited PTO

  • Own the post-implementation relationship for a portfolio of 10-20 strategic accounts, driving product adoption.
  • Build and maintain relationships across the full buying committee, including CIOs, CDOs, CMOs, Engineering, Privacy & Legal stakeholders.
  • Quantify and communicate the business impact of Transcend in concrete terms, leveraging Business Reviews to validate numbers, not narratives.

Transcend provides a compliance layer for customer data, enabling enterprises to activate AI responsibly. They are building a platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across the tech stack and are backed by top-tier investors.

Colombia

  • Meet with clients to understand project goals and requirements for technology implementation.
  • Schedule weekly project status calls and share detailed project plans with deliverables and deadlines.
  • Run workshop sessions including journey mapping within online whiteboard tools and transfer outputs into process flow templates.

HelloKindred specializes in staffing marketing, creative, and technology roles, offering a range of talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by disrupting traditional employment barriers.

$129,000–$177,200/yr
US

  • Design and build custom, high-quality Airtable bases, interfaces, automations, and integrations to support the pre sales cycle across diverse industries and use cases
  • Develop and maintain a scalable, AI-forward demo asset library for Solutions Consultants to quickly adapt and deploy in customer-facing engagements
  • Partner with Solutions Consultants and Account Executives to understand prospect requirements and translate them into polished, story-driven demos

Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations rely on Airtable to transform how work gets done, fostering a diverse and inclusive workplace where everyone can thrive.

$190,000–$230,000/yr
US

  • Lead multiple product engineering teams building multi-tenant, enterprise SaaS for hospital customers.
  • Build and sustain a high-performing engineering culture and create clear paths for growth.
  • Partner with Product leadership to maintain technical health and ensure products ship with quality.

Bluesight provides hospital pharmacy intelligence products, helping hospitals manage drug inventory, detect drug diversion, and realize savings. They serve over 3,000 hospital and health system sites across the US and Canada and foster a high-trust, high-performance culture.

$59,000–$99,100/yr
US

  • Coordinate and strengthen national mobilization efforts through phone banking and texting programs.
  • Engage and grow the national volunteer base, especially in regions with WFP chapters.
  • Provide strategic support for key electoral and issue campaigns.

The Working Families Party (WFP) is the progressive party fighting for a nation that works for the many, not the few. They recruit, train, and support transformational candidates. They are a multiracial party that fights for workers over bosses and people over the powerful.

US

  • Define and build Sprinter Health’s clinical pharmacy program.
  • Conduct virtual medication reconciliation and therapy reviews.
  • Advise patients on medication adherence, side effects, and safe use.

Sprinter Health is an innovative healthcare startup dedicated to providing high-quality, in-home and virtual care across the country. They employ a multidisciplinary team of clinicians, technologists, and operators and are backed by investors including a16z, General Catalyst, GV, and Accel.

$74,600–$91,000/yr
US 2w PTO

  • Act as a trusted partner to clients by proactively managing day-to-day communications, anticipating needs, and ensuring high-quality delivery.
  • Guide the development of survey instruments that are methodologically sound and tightly aligned with business questions.
  • Synthesize findings into clear, business-focused insights that drive strategic decisions.

NIQ is the world’s leading consumer intelligence company. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets, covering more than 90% of the world’s population.

$139,500–$155,000/yr
US

  • Oversee strategic product launches and ensure cross-functional collaboration.
  • Design enablement programs for customer-facing teams.
  • Track adoption and refine enablement strategies.

PointClickCare provides healthcare technology solutions. They are a remote-first team with occasional meetups.

US

  • Independently lead program execution of complex, multi-phase projects, managing timelines and budgets.
  • Responsible for successful casting of influencers, leveraging Collectively's tools and historical performance.
  • Function as the primary day-to-day point of contact for senior clients, anticipating needs and challenges.

Collectively, part of the Brandtech Group, is the global leader in influencer marketing, combining strategy, creative, and technology. They partner with forward-thinking brands to build integrated social activation strategies that drive relevance, awareness, and sales and are known as committed partners to their clients. In 2020, Collectively was named by Built In Bay Area as one of the Best Small Companies to work for.

Europe

  • Own full-cycle recruitment with a strong focus on high-volume and cohort-based hiring, primarily for Sales roles in our Warsaw office
  • Build strong and diverse pipelines through proactive sourcing across LinkedIn, job boards, social media, and professional networks
  • Partner closely with hiring managers to align on hiring targets, candidate profile calibration, and recruitment strategy for fast-scaling teams

Voyagu is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips. They have millions in revenue and a team of more than one hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico City, and they keep expanding.