As a Senior Technical Account Manager, you will be the primary technical owner for a dedicated portfolio of our most strategic, high-value enterprise clients, including Fortune 500 brands. You embody the epitome of technical operational success, serving as a trusted technical advisor and strategic partner. Your primary outcome is ensuring the maximum success and retention of these top-tier customers by driving flawless execution of their operational roadmap, leading complex technical projects, and proactively optimizing their conversational AI solutions to realize exceptional business value.
As a Senior Solutions Engineer, you will serve as the primary technical and strategic partner for Redwood’s existing customers, merging technical solutioning with post-sales adoption expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities, and acting as a trusted advisor bridging business objectives with technical outcomes. You'll partner with various teams to drive growth and deliver measurable business value.
Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS & CEE regions. Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude. Champion the needs of the market and serve as internal advocate for customers.
As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.
Be integral to the technical success of our largest merchants in a new geographical market, guiding their developers, product teams, and key business partners throughout the entire customer lifecycle. Your responsibilities will include solution selling and implementing our products into merchants' existing architectures, as well as providing ongoing support as they scale. Help them mitigate potential issues and empower them to leverage the full spectrum of Affirm’s offerings.