The Assistant Collections Manager is responsible for coaching, training, and developing collectors. They will be expected to motivate collectors to achieve monthly goals. The role includes auditing collection activities to ensure maximum results.
Support the development, implementation, and maintenance of comprehensive BSA/AML policies, procedures, and controls.
Assist in overseeing various components of the BSA/AML program including customer due diligence, sanctions screening, AML and sanctions screening, and suspicious activity reporting, where applicable.
Participate in risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations.
Resolve indirect disputes through the e-OSCAR system. Resolve direct credit reporting disputes received from the customer. Determine root cause of disputes by collaborating with business unit owners.
Lead the development, implementation, and optimization of credit strategies across our portfolio of unsecured personal loan products.
Own the full lifecycle of credit decisioning, including policy creation, pricing frameworks, testing strategy, and performance monitoring.
Build and maintain a best-in-class credit strategy while working closely with Fraud Strategy, Decision Sciences, Engineering, Compliance, and partner banks.
Assist in the development of the annual audit plan. Manage the complete audit project life cycle. Identify and communicate potential audit results and issues.