Remote Customer service Jobs • AI

As a Technical Support Specialist, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support. Responsibilities include assisting customers with technical queries, resolving API-related issues, troubleshooting, and optimizing workflows, with a key focus on serving strategic and high-priority accounts. This role is ideal for someone who is motivated by solving technical challenges.

Lead a team responsible for resolving complex customer cases. Drive day-to-day team operations, coach specialists, and improve workflows. Expected to dig into the product, understand nuances, and guide the team through ambiguity. Partner cross-functionally to ensure systemic issues are addressed and feedback loops stay strong contributing to the support function.

This key leadership role involves developing and executing strategies to ensure customer success and satisfaction. The individual will lead a team that drives trial conversion, adoption, retention, and growth through exceptional customer experiences, from trial to paid conversion to advocacy.

As a Customer Success Manager, you will help Legion’s customers harness the potential of Intelligent Automation to improve their workforce management strategy. You will build trusted relationships with key customer contacts to ensure Legion’s solutions continue delivering value, driving growth by identifying expansion opportunities, and sharing valuable customer insights with our product and engineering teams.

You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. Engage with customers through chats, emails, and calls, offering stellar support and solutions.

Mitek is seeking a hands-on, strategic leader to head Mitek’s North America Customer Support team and lead frontline support for critical products including MiVIP, Mobile Deposits, and Check Fraud Defender (CFD). This role is essential to drive high-quality support for our growing NA client base. You will coach and develop team members, assess product and operational gaps, and deploy and monitor efficacy of processes and tools.