Remote Customer service Jobs · AI

• Lead and develop the support team
• Manage the operational systems
• Build visibility into what's actually happening

PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.

• Own NRR, retention, and onboarding outcomes across the Customer Success organization.
• Build and scale CS through AI, automation, and systems thinking.
• Design and evolve engagement models across customer segments.

Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.

• Partner with clinical, commercial, and product teams to define project scopes and deliverable plans.
• Lead comprehensive customer onboarding processes from planning to product adoption.
• Manage multi-workstream projects with detailed project plans and risk assessments.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Establish clear, tiered support models aligned to customer complexity and value
• Implement operational rigor across SLAs, escalation pathways, QA, and performance management
• Build structured feedback loops between Support, Product, and Engineering that reduce systemic friction

Vanilla is an AI-powered estate advisory platform, built by advisors, planners, and attorneys that unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. They are a team distributed across the U.S. that brings diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups.

• Act as the primary point of contact for assigned Enterprise customers.
• Own the full post-sales lifecycle, including onboarding and renewal execution.
• Build trusted relationships with users and executive sponsors.

Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.

• Own end-to-end technical and strategic success for enterprise accounts.
• Lead engagements across deployments, integrations, governance, and budgeting.
• Translate enterprise requirements into structured success plans.

Jobgether is a platform using an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company, where the internal team manages the final decision-making process.