Remote Customer service Jobs · AI

As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.

Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.

This role sits at the critical intersection of customer success, engineering, sales, and product development, enabling you to work across teams to ensure customer satisfaction, accelerate issue resolution, and contribute to scalable internal systems and support workflows. You’ll answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out, all the way through submitting the PR for the fix.

Guide new customers through setup, onboarding, and best practices. Hop on video calls, phone calls, and live chats to ensure smooth adoption. Proactively follow up with clients to ensure satisfaction and retention. Be the primary point if contact for company looking to get started. Handle inbound/outbound calls and emails with professionalism and energy. Identify upsell and cross-sell opportunities through client interactions.