Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Deliver outstanding support to open-source users and enterprise customers via multiple channels.
Develop deep expertise in GitOps, Argo, and Kubernetes to troubleshoot and resolve issues.
Contribute to support playbooks, processes, and documentation to improve customer experience.
Akuity provides enterprise support for Argo, an open-source project for automating application delivery on Kubernetes. Backed by $25 million funding, the company is experiencing rapid growth and maintains a culture of humility, authenticity, and diversity.
Partner with customers to align with their desired business outcomes and enable them on existing use cases.
Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
Own a book of assigned customers, focusing on increasing adoption, retention, and growth.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.
GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.