Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Deliver exceptional customer service to Bazaarvoice clients by managing inbound requests across chat, phone, and support portals.
Troubleshoot semi-complex to complex technical issues, owning resolution for areas like User Access Management and Syndication.
Embrace AI tools and KCS methodologies to streamline workflows, create knowledge articles, and improve support efficiency.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content and enterprise technology. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been certified as a Great Place to Work in multiple countries.