Own and resolve client support cases from intake to resolution, ensuring timely and technically accurate assistance.
Communicate proactively with clients via video calls and messaging, explaining technical concepts clearly.
Use SQL and scripting languages to investigate issues, document findings, and contribute to knowledge resources.
Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and has a diverse, inclusive culture.
Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.
Handle inbound and outbound phone calls to assist customers with inquiries.
Document all interactions in ticketing systems and track requests.
Research customer claims and provide accurate data within required timeframes.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, giving them an enduring financial edge. The company is growing and investing in its people to shape the future of healthcare technology.
Lead and develop a remote team supporting EDI-related client cases, ensuring they have the tools and training to deliver exceptional service.
Provide performance feedback, coaching, and recognition to maintain high morale and meet service objectives.
Collaborate with managers and cross-functional teams to improve processes and resolve escalated client issues.
HealthEquity is a healthcare financial technology company focused on empowering consumers to manage healthcare spending and saving through HSAs and related accounts. The company is driven by a mission to save and improve lives, fostering a culture that values authenticity, courage, and a commitment to making a difference.
Act as the primary point of contact for clients, managing inbound/outbound communications and resolving technical issues via web-based tools.
Provide first-level technical support for high-speed internet services, troubleshooting connectivity and device-specific problems.
Demonstrate strong communication, problem-solving, and organizational skills in a fast-paced, customer-facing environment.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth for all employees.
Provide expert travel consultation and booking for corporate clients using GDS systems.
Analyze travel options and proactively anticipate client needs to enhance service.
Collaborate with team members to improve customer satisfaction and service standards.
Amex GBT is a global travel management company that leverages technology to provide innovative solutions for business travel. With a strong emphasis on corporate culture, they foster an inclusive environment where career growth and internal mobility are celebrated, reflecting their commitment to employee development.
Engage with trial owners through primarily outbound calls and occasional inbound interactions.
Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
Collect delinquent balances, ensure FDCPA compliance, and achieve performance metrics.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.
Lead and grow a team of Client Success Managers, driving client satisfaction and health outcomes across the portfolio.
Own escalation of the most complex client issues, mobilizing cross-functional leadership to ensure resolution.
Build scalable playbooks, tools, and reporting cadences to support a growing client base and commercial partnership.
Foodsmart is the leading Foodcare platform in the U.S., connecting a national network of Registered Dietitians with personalized nutrition care. With over 3 million members and a recent $200M investment from TPG's Rise Fund, the company is scaling to make healthy food accessible and affordable for all.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly resolve and de-escalate any issues while escalating interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, we are committed to being a force for good in communities and for our clients.
Communicate with users in chat and maintain active, engaging conversations.
Adapt communication style to different users, moods, and intents.
Follow internal guidelines and handle high-volume routine chat communication.
Social Discovery Group (SDG) is a global leader in social discovery platforms, connecting millions across products like DateMyAge and Dating.com to combat loneliness. With a team of 1000+ digital nomads worldwide, we are a two-time 'Great Place to Work' winner.