Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
Help customers through live support (chats, instant messengers and emails, possible hotline). Handle customer inquiries appropriately and provide a high level of service. Be ready to work at night shifts and interact with other departments to resolve issues.
This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers. handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
Provide first level customer service solutions regarding client products, building and maintaining positive customer relations by offering personalized solutions, exceeding expectations, coordinating with various functions within the company, scheduling service calls, troubleshooting technical issues, ensuring accurate data input, and demonstrating passion for customer service.
As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.
As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock.
The Member Care team supports members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. As a startup, there are opportunities to work alongside a dynamic team that is disrupting the healthcare industry and making a positive impact on members' lives.
The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.