Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. Serve as the primary relationship owner for our Enterprise segment employer customers, maintaining regular contact with the customers’ benefits team members and other key stakeholders.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Serving as an ambassador for the Relay Payments brand, Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction. This role assists with complaints, errors, account questions, payment processing, refunds, and other inquiries via phone and email. They follow-up with customers, communicate feedback, greet customers with empathy, record confidential information, and work with team leadership to ensure customer service is delivered.
As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will collaborate with the CSM team and Delivery team to maintain and evolve customer success strategies, incorporating best practices and creating customer support content that effectively addresses customer needs and enhances their overall experience.
As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.
Be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will be the main point of contact for customers and partners ensuring they receive outstanding support by answering inquiries through email, chat and phone.
As an Onboarding Coach you will support customers and internal teams in terms of all general billing questions. As an Onboarding Coach , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.
We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale.
As a Technical Support Specialist, you’re at the heart of what drives Help Scout — their customers. You’ll help customers learn the best way to use Help Scout for their team and be a voice for the customer, ensuring the company is learning from customer experiences with the product. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer.