Provide professional, compassionate, and accurate customer support via telephone to individuals impacted by disasters.
Navigate multiple web-based systems to access and document information while maintaining schedule adherence.
Actively listen, verify customer information, and conduct follow-up communications as needed.
Senture provides temporary remote customer support during natural disasters and emergencies, helping individuals navigate recovery. The company values flexibility and offers redeployment opportunities for eligible employees.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Represent clients through inbound and outbound communications, including pre-screening for clinical trials and triaging inquiries.
Accurately collect and document information in compliance with FDA regulations and company policies.
Communicate professionally with healthcare professionals, patients, and caregivers while explaining medical terminology.
Inizio Engage provides medical communications and patient support services for pharmaceutical and medical device clients. The company is committed to building a diverse and inclusive workplace and values authenticity.
Review and validate dealer documentation, including ACH updates and agreements, ensuring accuracy and compliance.
Communicate with dealers and internal teams to resolve documentation issues and maintain high-quality standards.
Manage multiple requests in a fast-paced remote environment while supporting operational excellence.
The company provides dealer services and operational support to ensure documentation accuracy and compliance. It is a growing organization focused on customer service and operational excellence.
Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Handle member and provider inquiries via phone, email, and chat with empathy and professionalism.
Process, research, and adjudicate medical claims, ensuring accuracy and compliance with policy guidelines.
Collaborate cross-functionally with internal teams and vendors to resolve complex cases and improve service delivery.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience. We are a growing multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare.
Handle incoming customer requests via phone, email, and website with urgency and attention to detail.
Process, monitor, and manage critical customer shipments using the proprietary logistics management platform.
Communicate with customers and agents professionally and courteously while meeting team metrics.
Marken is a clinical and advanced therapy logistics provider within UPS Healthcare. As part of UPS, which employs over 500,000 people globally, it offers a rewarding culture and opportunities for growth.