Build and foster personal relationships with Instrumentl’s customers.
Take on primary ownership of post-sale onboarding, engagement, retention, and expansion of customer accounts within your portfolio.
Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs.
Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact. They are a hypergrowth YC-backed startup with over 5,000 nonprofit clients and are building the future of fundraising automation. They are cash flow positive and doubling year-over-year.
Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
Understand customers' business objectives and help them leverage our solutions to achieve these goals.
Manage the customer handoff from the Onboarding team to the Regional Operations team as new parking facilities go live with AirGarage.
AirGarage aims to revolutionize real estate, starting with parking, by creating a unified operating system for parking real estate replacing outdated systems. They are backed by top-tier investors and are dedicated to optimizing parking facilities for real estate owners and technology companies.
Build trust and rapport with prospective students through high-energy, student-centered conversations
Identify and troubleshoot common student challenges, whether it’s confusion about the process, readiness for college, or emotional stress
Guide and follow-up consistently with students through the application and enrollment process, including assistance in completing their application, steps for enrollments, and clear understanding of the Campus program, schedule, and expectations.
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. They have built a two-year, accredited college where students learn from top professors in live, online classes and are backed by an exceptional investor team.
Provide exceptional support to customers via phone, email, and live chat.
Support cardholders who depend on the True Link Card and card administrators who manage the cards.
Empower customers to utilize the website and mobile app to their fullest potential.
True Link is a mission-driven fintech company providing financial solutions for those underserved by traditional institutions. They serve people with complex needs and caregivers, aiming to positively impact customers' lives.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Guide users through troubleshooting steps with patience and clarity
Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting Spotify. The company has over 422 million monthly active users across 180+ countries and is a global leader in digital music streaming.
Respond to customer inquiries across channels with compassion, accuracy, and care, treating every message as a conversation.
Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy.
Act as a bridge between customers and the broader team, surfacing patterns, flagging feedback, and helping us get better because of what you're hearing.
Bobbie is creating a parenting culture of confidence, not comparison, starting with how we choose to feed our babies. The Bobbie team knows firsthand that there is no one-size-fits-all for feeding, with a team of mom scientists, nutritionists, pediatricians, and lactation consultants.
Contact members via phone to schedule clinical assessment visits.
Effectively communicate service offerings and answer member questions.
Maintain performance accountability around member enrollment and participation.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. With a leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
Sana is a health plan solution built for small and midsize businesses designed around their integrated primary care service, Sana Care. They have been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed.
Answering questions regarding coverage, premium and other policy information.
Reselling the benefits of our policies and providing excellent customer service.
Using various sales techniques to help increase the retention of our policyholders.
American Income Life empowers its employees with support and opportunities to succeed. They foster a caring and innovative culture that enables growth and overcomes challenges in a connected, collaborative, and mutually respectful environment.